We are currently working in partnership with a community-focused housing provider in Staffordshire , who are looking to appoint a Repairs Support Manager on a temporary basis, on a three-to-six-month contract.
The ideal candidate needs experience managing scheduling, planning or workforce deployment functions within a repairs, maintenance or construction environment. In addition, you will require a background in dealing with and managing customer complaints.
The rate of pay for this position is negotiable dependent upon experience.
Duties will include (but are not limited to):
- Acting as a key link between operational delivery and customer experience, providing assurance that repairs services are delivered efficiently
- Leading and developing the Repairs Support Team (up to six staff), ensuring the efficient planning, scheduling, commercial administration and customer support functions
- Maximising workforce productivity through effective management of trade diaries, resource planning and scheduling processes across directly employed operatives and external contractors
- Ensuring emergency, routine, planned and void repair appointments are scheduled efficiently and completed within service standards
- Supporting the complaints and customer feedback function, ensuring complaints are investigated and managed within policy timescales
- Providing oversight and supporting the Repairs Complaints Coordinator in delivering an effective complaints management service within the repairs team
- Ensuring all repairs complaints are triaged, investigated and responded to within policy and regulatory timescales
- Working closely with operational teams to implement actions arising from complaints, customer feedback and satisfaction surveys
Experience required:
- Managing scheduling, planning or workforce deployment functions within a repairs, maintenance or construction environment
- Managing administrative or support teams
- Overseeing customer complaints and service recovery
Working hours:
- 37 hours per week
- Monday to Friday, 8:30am to 4:30pm/5:00pm (some flexibility offered)
- Fully office based on-site
Please note that you require recent experience to apply for this role.
James Andrews is acting as an employment agency and business in relation to this role.
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Repairs Support Manager in England employer: James Andrews Recruitment Solutions Ltd
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James Andrews Recruitment Solutions Ltd Recruitment Team
