At a Glance
- Tasks: Be the go-to person for resolving customer complaints and improving service.
- Company: Join a respected housing provider in Hampshire with a strong community focus.
- Benefits: Earn £23.84 p/h, gain valuable experience, and work full-time on a temporary contract.
- Other info: Enjoy a dynamic role with opportunities to develop your skills.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: Experience in customer service or complaints resolution is essential.
The predicted salary is between 49500 - 51000 £ per year.
We are currently partnering with an esteemed housing provider in Hampshire, who are recruiting for a Complaints Officer on a 3 month temporary contract. This is a full-time position which is due to start immediately. The pay for this role is £23.84 p/h via an Umbrella Company.
Duties will include (but are not limited to):
- Acting as the first point of contact for customers throughout the complaints process, providing clear updates and managing expectations.
- Investigating customer complaints and reaching fair, evidence-based outcomes based on individual circumstances.
- Communicating complaint findings and decisions clearly to customers and internal stakeholders, both verbally and in writing.
- Managing complaints from initial receipt through to resolution within agreed timescales.
- Liaising with internal departments, contractors, external stakeholders and the Housing Ombudsman where required.
- Identifying trends, recurring issues and opportunities for service improvements based on customer feedback.
- Providing feedback to teams and managers to improve customer experience and service delivery.
- Maintaining accurate records and ensuring complaint information is documented appropriately.
Experience required:
- Experience working within a complaints, customer resolution, customer experience or similar role.
- Experience investigating and resolving customer complaints.
- Experience working within housing, public sector or a customer-focused environment.
- Experience managing a varied caseload and meeting deadlines.
Skills, knowledge and expertise required:
- Excellent written and verbal communication skills with the ability to present information clearly and concisely.
- Strong customer service skills with an empathetic and professional approach.
- Ability to analyse complex complaints, gather evidence and make fair decisions.
- Good organisational skills with the ability to prioritise and manage workload effectively.
- Ability to use Microsoft Office packages including Outlook, Word and Excel.
- Strong attention to detail and ability to maintain accurate records.
- Ability to work collaboratively with internal teams and external stakeholders.
Working hours: 37 hours per week. Please note that you require recent experience to apply for this role.
Complaints Officer in Eastleigh employer: James Andrews Recruitment Solutions Ltd
James Andrews Recruitment Solutions Ltd is an exceptional employer, offering a vibrant work culture in the heart of London. With a focus on employee development, the company provides extensive training and fast-track progression opportunities, making it an ideal place for graduates looking to build a rewarding career in recruitment. The uncapped commission structure further enhances earning potential, ensuring that hard work is recognised and rewarded.
Contact Details:
James Andrews Recruitment Solutions Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Officer in Eastleigh
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like James Andrews Recruitment Solutions Ltd.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like James Andrews Recruitment Solutions Ltd. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Complaints Officer in Eastleigh
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to James Andrews Recruitment Solutions Ltd.
How to prepare for a job interview at James Andrews Recruitment Solutions Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in James Andrews Recruitment Solutions Ltd's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services James Andrews Recruitment Solutions Ltd offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
