At a Glance
- Tasks: Engage customers on social media, providing quick and friendly support.
- Company: Join a leading UK Rail Operator with a vibrant team culture.
- Benefits: Competitive pay, hybrid work model, and flexible hours.
- Other info: Perfect for creative thinkers who thrive in fast-paced environments.
- Why this job: Be the voice of a brand and create memorable online experiences.
- Qualifications: Experience in social media and customer service is a must.
The predicted salary is between 12 - 15 £ per hour.
We are currently working in partnership with a leading UK Rail Operator based in Birmingham, who are recruiting for a Customer Service Executive (Social Media) on a temporary six-week contract. The position is due to start as soon as possible with a competitive hourly rate and a hybrid working pattern (2/3 days working from home per week).
The ideal candidate will be a creative and self-motivated customer service professional with exceptional writing skills, a strong understanding of digital trends, and a passion for delivering engaging online customer experiences, particularly through social media platforms. They will bring proven experience in social media and customer service, thriving both independently and collaboratively to enhance brand loyalty and advocacy.
Duties will include (but are not limited to):
- Maintaining a high level of customer engagement, whilst protecting brand reputation
- Giving quick, accurate and personable real-time responses to support customers, aiming for first time resolution
- Looking for and jumping on current trends to maximise engagement
- Working with the Head of Social Media Customer Services to ensure social media interaction, monitoring and reporting is in place
- Collaborating with the Head of Social Media Content with content development and supporting the implementation of the Social Media strategy
- Maintaining high levels of performance in metrics such as response times, tone of voice, tagging, sentiment and customer satisfaction scores
Experience required:
- Experience in social media within a fast-paced customer services team is essential
Skills, knowledge and expertise required:
- A thorough understanding of current and potential Social Media Trends and platforms is essential
- An outstanding level of writing skills that can be adapted to the organisation's brand tone of voice
- A strong understanding of social media and how it impacts a brand
- A passion for first-time customer resolution
- Self-motivated and a creative thinker, with a passion for communicating and collaborating with others
- Flair for creating great online customer experiences that drive advocacy and loyalty
Working hours:
- Shift work covering 5 out of 7 days a week
- Flexible shift hours between 07:00–22:00
Please note that you require recent experience to apply for this role.
Customer Service Executive (Social Media) employer: James Andrews Recruitment Solutions Ltd
Join a leading UK Rail Operator in Birmingham as a Customer Service Executive (Social Media) and experience a dynamic work culture that values creativity and collaboration. With a competitive hourly rate, hybrid working options, and a focus on employee growth, this role offers the chance to enhance your skills in a fast-paced environment while delivering exceptional online customer experiences. Embrace the opportunity to thrive in a supportive team that prioritises brand loyalty and advocacy.
Contact Details:
James Andrews Recruitment Solutions Ltd Recruitment Team
