At a Glance
- Tasks: Lead a team in managing debt portfolios and ensuring effective collections.
- Company: Dynamic company in Coventry with a focus on credit control.
- Benefits: 26 days leave, hybrid work, enhanced pension, and wellness packages.
- Other info: Opportunity for career growth in a supportive environment.
- Why this job: Make an impact by leading a team and improving debt collection strategies.
- Qualifications: Supervisory experience and strong MS Excel skills required.
The predicted salary is between 40000 - 45000 £ per year.
Our client, based in Coventry, is currently recruiting for a Credit Control Team Leader on a permanent contract. The salary available is £40,000 - £45,000 and travel will be required to the office two days per week. Our client is looking for someone with previous experience in a supervisory role and who is a confident user of MS Excel.
Duties will include (but are not limited to):
- Taking ownership and control of the debt portfolio, ensuring effective collections processes are in place
- Reviewing the cost of risk continuously against budget targets
- Managing a team of five Credit Controllers
- Ensuring the Head of Credit and other senior management stakeholders are aware of potential issues associated with any risky customers or any impacts to the Cost of Risk
- Supporting the Head of Credit on effective debt collection strategies and processes
- Acting as the first point of contact for complex customer issues and difficult collection scenarios
- Supporting the Head of Credit to prepare and present performance reports, insights, and challenges to senior management in bi-monthly Credit Committee
- Providing consistent, hands-on support for all day-to-day team queries and operational tasks, ensuring these are handled promptly in line with business priorities
- Tracking team performance against targets (KPIs) and manage workloads, ensuring efficient and effective work
- Working on third party relationships with key suppliers including repossession agents, external debt collection agents and solicitors
- Assisting management with reporting, data analysis, and overseeing accurate completion of administrative tasks
Experience required:
- Previous experience in a supervisory role
- Background in automotive or customer finance industry is desirable but not essential
Skills, knowledge and expertise required:
- Strong understanding of FCA regulations, vulnerable customer processes, and arrears management best practices
Rewards and benefits:
- 26 days annual leave plus bank holidays
- Hybrid working
- Enhanced pension contribution
- Company car scheme (salary sacrifice)
- Wellness and wellbeing packages
Working hours: 37.5 hours per week, Monday – Friday, 9am-5pm
Please note that you require recent experience to apply for this role.
Credit Control Supervisor employer: James Andrews Recruitment Solutions Ltd
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Contact Details:
James Andrews Recruitment Solutions Ltd Recruitment Team
