Job Description
We are currently working in partnership with a Housing Association based in Devon, who are recruiting for a Repairs Scheduler on a temporary eight-week contract.
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The position is due to start immediately, with the potential to go full time. The hourly rate of pay is negotiable up to £19.00 an hour Umbrella.
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The ideal candidate will have excellent organisational and communication skills, with the ability to manage a high volume of repair requests and coordinate appointments effectively. They will be customer-focused, detail-oriented, and confident using scheduling systems in a fast-paced housing environment.
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Duties will include (but are not limited to):
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- Scheduling responsive, routine, and emergency repair appointments for residents
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- Liaising with operatives, contractors, and residents to coordinate repairs effectively
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- Monitoring outstanding repair jobs and proactively following up to ensure completion
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- Updating and maintaining accurate records on housing management and scheduling systems
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- Prioritising repair requests in line with organisational policies and service standards
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- Providing residents with timely updates regarding repair appointments and progress
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- Managing appointment changes, cancellations, and rescheduling requirements
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- Handling customer enquiries and resolving repair-related issues professionally
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- Supporting the delivery of repair performance targets and service standards
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- Escalating complex cases and contractor performance concerns where appropriate
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Experience required:
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- Experience scheduling repairs, maintenance works, or operational appointments in a busy environment
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- Experience delivering excellent customer service and handling enquiries professionally
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- Experience using housing management, CRM, or scheduling systems
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- Experience coordinating with contractors, operatives, or multiple stakeholders
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- Experience maintaining accurate records and updating databases
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- Experience prioritising workloads and managing competing demands to meet deadline
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Working hours:
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- 37 hours per week
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- Monday – Friday, 9am-5pm
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Please note that you require recent experience to apply for this role.
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James Andrews is acting as an employment agency and business in relation to this role.
Repairs Scheduler in Torquay employer: James Andrew Recruitment Solutions (JAR Solutions)
As a Housing Association based in Kent, we pride ourselves on fostering a supportive and inclusive work culture that prioritises employee well-being and professional growth. Our team enjoys competitive salaries, comprehensive benefits, and the opportunity to make a meaningful impact in the community through governance and risk management. Join us for a rewarding career where your expertise will be valued and your contributions will help shape the future of housing in our region.
Contact Details:
James Andrew Recruitment Solutions (JAR Solutions) Recruitment Team
