At a Glance
- Tasks: Manage and process repair requests while optimising resource scheduling.
- Company: Dynamic company in Surrey with a focus on excellent service delivery.
- Benefits: Competitive hourly rate up to £21, flexible working hours, and valuable experience.
- Other info: Immediate start with potential for career growth.
- Why this job: Join a fast-paced environment and make a difference in customer service.
- Qualifications: Experience with planning tools and strong communication skills.
The predicted salary is between 42000 - 44000 £ per year.
Our client, based in Surrey, is currently recruiting for 2 x Repairs Administrators on a 3 month temporary contract. The position is due to start immediately on a full-time basis. The hourly rate is negotiable up to £21 per hour via umbrella depending on experience.
The ideal candidate will have experience in the use of planning tools to deliver excellent repair (or works) service delivery. Duties will include (but are not limited to):
- Receive, process, and raise a range of general repairs, damp, mould and disrepair requests from customers, staff, external stakeholders, and other outside agencies by a variety of means including but not limited to email, telephone, web chat, letter, and face to face.
- Effectively and proactively schedule resources to ensure all operatives have a full day's work, and to optimise productivity; ensuring all time slots are correct for the tasks required.
- Establish and maintain effective systems for filing, record keeping, compile statistics, and reports for the service.
- Take ownership to ensure all work is closed out and tasks are completed through end of day checks; working with customers to reschedule any follow-on work reported by operatives and, where required, reallocating jobs to other operatives.
- Proactively update customers (over the phone) if operatives are running late.
Repairs Administrator in Surrey employer: James Andrew Recruitment Solutions (JAR Solutions)
Contact Detail:
James Andrew Recruitment Solutions (JAR Solutions) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Administrator in Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the repairs and administration field. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. Focus on common questions related to repairs administration and how you can showcase your experience with planning tools.
✨Tip Number 3
Be proactive! If you see a job that fits your skills, don’t wait for the perfect moment. Apply through our website and make sure to follow up with a friendly email to express your enthusiasm.
✨Tip Number 4
Stay organised! Keep track of all your applications and follow-ups. Use a simple spreadsheet to note down where you've applied, the date, and any responses. This will help you stay on top of your job search!
We think you need these skills to ace Repairs Administrator in Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with planning tools and repair service delivery. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Repairs Administrator role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about this opportunity.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since the role involves processing requests from various stakeholders.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at James Andrew Recruitment Solutions (JAR Solutions)
✨Know Your Stuff
Make sure you brush up on your knowledge of planning tools and repair service delivery. Familiarise yourself with common issues like damp, mould, and disrepair requests, as well as how to handle them effectively. This will show that you're not just a candidate, but someone who understands the role inside out.
✨Showcase Your Communication Skills
As a Repairs Administrator, you'll be dealing with various stakeholders. Practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully communicated with customers or colleagues in the past, especially in challenging situations.
✨Demonstrate Your Organisational Skills
This role requires excellent record-keeping and scheduling abilities. Be ready to discuss how you manage your time and resources effectively. You might even want to bring along a sample of a system you've used for filing or tracking repairs to illustrate your point.
✨Prepare Questions
Interviews are a two-way street! Think of insightful questions to ask about the company’s approach to repairs and customer service. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.