At a Glance
- Tasks: Be the voice of our organisation, resolving customer enquiries and providing top-notch support.
- Company: Join one of the South West’s largest Housing Associations with a focus on community.
- Benefits: Enjoy a competitive salary, hybrid working, and great employee benefits.
- Other info: Flexible hours available with opportunities for career growth.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Demonstrable customer service experience and strong problem-solving abilities.
The predicted salary is between 24811 - 24811 £ per year.
We are currently working in partnership with one of the South West’s largest Housing Associations as they recruit to both full-time (37hrs) and part-time (25hrs) Customer Service Advisors .
The position will start in due course, with several positions available due to expansion.
The salary is £24,811 per annum plus employee benefits, with hybrid home-working available after induction.
Transferrable skills are accepted for this role, if good customer services can be demonstrated.
Duties will include (but are not limited to): Acting as the voice of the organisation, taking incoming enquiries to the contact centre Resolve customer enquiries efficiently, identifying practical and effective solutions Schedule appointments and support customers in accessing and using self-service options Take ownership of customer cases, managing them through to successful resolution Deliver a positive and professional customer experience, including in challenging or complex situations Use sound judgement, empathy, and strong problem-solving skills to achieve positive outcomes for customers Build rapport with customers and communicate clearly across a range of channels Work proactively to identify customer needs and provide appropriate support and guidance Experience required: Demonstratable experience in a custom...
Contact Details:
James Andrew Recruitment Solutions (JAR Solutions) Recruitment Team
