At a Glance
- Tasks: Support housing operations with admin duties and customer queries.
- Company: Reputable Housing Association in Somerset with a supportive team.
- Benefits: Negotiable pay up to £19.00 per hour and potential for full-time.
- Other info: 35 hours a week, Monday to Friday, with opportunities for growth.
- Why this job: Make a difference in the community while gaining valuable experience.
- Qualifications: Experience in social housing and strong customer service skills required.
The predicted salary is between 37100 - 39900 £ per year.
We are currently working in partnership with a Housing Association based in Somerset, who are recruiting for a Business Support Administrator on a temporary six-week contract. The position is due to start immediately, with the potential to go full time. The hourly rate of pay is negotiable up to £19.00 via an Umbrella company.
The ideal candidate will have experience working with Microsoft packages, raising work orders and liaising with tenants.
Duties will include (but are not limited to):
- Carrying out administrative duties within a housing setting
- Answering incoming calls from customers, with a particular focus on repairs queries
- Monitoring an email inbox
- Raising Schedule of Rates requests for repairs teams
- Utilising IT systems such as Excel and Word
Experience required:
- Experience in Social Housing
- Experience working with customers within housing
- Experience overseeing an email inbox
- Experience liaising with tenants/contractors
Working hours: 35 hours per week, Monday - Friday, 9am-5pm, 5 days in the office.
Please note that you require recent experience to apply for this role.
Operations Senior Business Support Administrator in Axbridge employer: James Andrew Recruitment Solutions (JAR Solutions)
Join a dynamic Housing Association in Somerset, where your contributions as an Operations Senior Business Support Administrator will be valued and impactful. Enjoy a supportive work culture that prioritises employee growth, with opportunities for full-time roles and competitive pay rates. Experience the satisfaction of making a difference in the community while working alongside dedicated professionals in a collaborative environment.
Contact Details:
James Andrew Recruitment Solutions (JAR Solutions) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Senior Business Support Administrator in Axbridge
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like James Andrew Recruitment Solutions (JAR Solutions).
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like James Andrew Recruitment Solutions (JAR Solutions). The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Operations Senior Business Support Administrator in Axbridge
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to James Andrew Recruitment Solutions (JAR Solutions).
How to prepare for a job interview at James Andrew Recruitment Solutions (JAR Solutions)
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in James Andrew Recruitment Solutions (JAR Solutions)'s industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services James Andrew Recruitment Solutions (JAR Solutions) offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
