We are currently working in partnership with a Housing Association based in the South West, who are recruiting for a Responsive Repairs Manager on a temporary three-to-six-month contract.
This is a home based role.
The position is due to start immediately, with the potential to go full time. The daily rate on offer is circa £400 per day (Umbrella)
We're looking for someone with a strong background in social housing repairs, property services, maintenance operations, or asset management , who is confident managing stakeholders, contractors, and customer-focused services.
Duties will include (but are not limited to):
Managing responsive repairs services across a housing portfolio
Overseeing complex damp and mould cases
Handling and resolving customer complaints and escalations
Driving contractor performance and service delivery
Chasing outstanding repairs and reducing backlogs
Conducting site visits and supporting operational teams on the ground
Experience required:
Proven experience managing responsive repairs services within a social housing or local authority environment
Strong knowledge of damp and mould management, including case resolution, contractor oversight, and resident engagement
Experience handling customer complaints, escalated cases, and disrepair matters, ensuring effective and timely resolutions
Demonstrable track record of managing in-house teams, contractors, and supply chain partners to achieve performance targets
Experience monitoring and improving repair KPIs, reducing backlogs, and driving service improvements
Skills, knowledge and expertise required:
Strong experience managing responsive repairs and maintenance services within a social housing environment
Proven track record of handling damp & mould cases, customer complaints, and service escalations
Experience managing contractors, in-house repairs teams, and performance against KPIs
Excellent stakeholder management skills with the ability to drive customer-focused service improvements and reduce repair backlogs
Working hours:
35 hours per week
Monday – Friday, 9am-5pm
Please note that you require recent experience to apply for this role...
Remote - Responsive Repairs Manager in West Wickham employer: James Andrew Recruitment Solutions (JAR Solutions) Careers
Join a dynamic Housing Association in South Manchester, where your skills as a Multi-Trade Carpenter will be valued and rewarded. With a strong focus on employee growth and a supportive work culture, you'll have the opportunity to make a real difference in the community while enjoying competitive pay and flexible working hours. This role not only offers immediate employment but also the potential for long-term career development in a fulfilling environment.
Contact Details:
James Andrew Recruitment Solutions (JAR Solutions) Careers Recruitment Team
