We are currently working in partnership with a Housing Association based in the South West, who are recruiting for a Responsive Repairs Manager on a temporary three-to-six-month contract.
All potential candidates should read through the following details of this job with care before making an application.
This is a home based role.
The position is due to start immediately, with the potential to go full time. The daily rate on offer is circa £400 per day (Umbrella)
We're looking for someone with a strong background in social housing repairs, property services, maintenance operations, or asset management, who is confident managing stakeholders, contractors, and customer-focused services.
Duties will include (but are not limited to):
- Managing responsive repairs services across a housing portfolio
- Overseeing complex damp and mould cases
- Handling and resolving customer complaints and escalations
- Driving contractor performance and service delivery
- Chasing outstanding repairs and reducing backlogs
- Conducting site visits and supporting operational teams on the ground
Experience required:
- Proven experience managing responsive repairs services within a social housing or local authority environment
- Strong knowledge of damp and mould management, including case resolution, contractor oversight, and resident engagement
- Experience handling customer complaints, escalated cases, and disrepair matters, ensuring effective and timely resolutions
- Demonstrable track record of managing in-house teams, contractors, and supply chain partners to achieve performance targets
- Experience monitoring and improving repair KPIs, reducing backlogs, and driving service improvements
Skills, knowledge and expertise required:
- Strong experience managing responsive repairs and maintenance services within a social xgikmsk housing environment
- Proven track record of handling damp & mould cases, customer complaints, and service escalations
- Experience managing contractors, in-house repairs teams, and performance against KPIs
- Excellent stakeholder management skills with the ability to drive customer-focused service improvements and reduce repair backlogs
Working hours:
- 35 hours per week
- Monday – Friday, 9am-5pm
Please note that you require recent experience to apply for this role...
Remote working/work at home options are available for this role.
Remote - Responsive Repairs Manager in Okehampton employer: James Andrew Recruitment Solutions (JAR Solutions) Careers
Join a dynamic Housing Association in South Manchester, where your skills as a Multi-Trade Carpenter will be valued and rewarded. With a strong focus on employee growth and a supportive work culture, you'll have the opportunity to make a real difference in the community while enjoying competitive pay and flexible working hours. This role not only offers immediate employment but also the potential for long-term career development in a fulfilling environment.
Contact Details:
James Andrew Recruitment Solutions (JAR Solutions) Careers Recruitment Team
