We are currently working in partnership with a Housing Provider based in Devon, who are recruiting for a Repairs Complaint Investigator on a temporary six-month contract.
The position is due to start immediately, with the potential to go full time. The hourly rate of pay is negotiable up to £20-25 via an Umbrella company.
The ideal candidate will experience collating information regarding repairs complaints, liaising with tenants, contractors and leaders to formulate a timeline of events.
Duties will include (but are not limited to):
- Investigating complaints relating to repairs, maintenance and property assets
- Creating detailed timelines of events to establish a clear audit trail
- Liaising with residents to understand concerns and provide updates throughout investigations
- Coordinating information from contractors, surveyors, repairs teams and housing colleagues
- Reviewing repair histories, inspection reports, correspondence and service records
- Gathering and assessing evidence to support complaint responses
- Identifying service failures, delays and learning opportunities
- Producing clear, accurate and evidence-based written responses
- Ensuring complaints are handled in line with timescales and policy requirements
- Supporting continuous improvement through lessons learned and trend analysis
Experience required:
- Experience required in Social Housing
- Experience working within repairs
- Experience collating data
- Experience compiling reports
Working hours:
- 37.5 hours per week
- Monday – Friday
Please note that you require recent experience to apply for this role.
James Andrews is acting as an employment agency and business in relation to this role.
At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.
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Repairs Investigation Officer in Devon employer: James Andrew Recruitment Solutions (JAR Solutions) Careers
Join a dynamic Housing Association in South Manchester, where your skills as a Multi-Trade Carpenter will be valued and rewarded. With a strong focus on employee growth and a supportive work culture, you'll have the opportunity to make a real difference in the community while enjoying competitive pay and flexible working hours. This role not only offers immediate employment but also the potential for long-term career development in a fulfilling environment.
Contact Details:
James Andrew Recruitment Solutions (JAR Solutions) Careers Recruitment Team
