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- Tasks: Lead a team of IT support pros while tackling complex tech challenges.
- Company: Dynamic IT company focused on innovation and teamwork.
- Benefits: Career growth, exposure to latest tech, and a supportive culture.
- Other info: Join a collaborative environment with opportunities for continuous improvement.
- Why this job: Make a real impact in IT support while developing your leadership skills.
- Qualifications: Experience in desktop support and strong skills in Microsoft Intune.
The predicted salary is between 40000 - 50000 £ per year.
Are you an experienced IT professional with a passion for leadership and hands-on support? Do you thrive in a fast-paced environment and enjoy mentoring a team while tackling complex technical challenges? If so, we want to hear from you!
The Role
We are seeking a Desktop Support Team Leader to lead and mentor a team of four IT support professionals and act as the point of escalation for technical issues. This role is perfect for someone with a strong background in deskside support, EUC (End User Computing), and Microsoft Intune who is eager to drive service excellence and improve IT support operations.
Key Responsibilities
- Lead and support a team of four Desktop Support Engineers, ensuring high levels of service delivery.
- Act as the primary escalation point for complex IT issues, troubleshooting and resolving problems efficiently.
- Manage, configure, and maintain Microsoft Intune to support endpoint management and security.
- Provide hands-on deskside and EUC (End User Computing) support, ensuring a seamless IT experience for end users.
- Oversee IT incidents, requests, and problem management, ensuring timely resolutions.
- Develop and implement best practices for IT support, driving continuous improvement.
- Work closely with other IT teams to optimize support services and infrastructure.
- Maintain clear and accurate documentation of IT processes, troubleshooting steps, and resolutions.
What We’re Looking For
- Proven experience in a Desktop Support or End User Computing (EUC) role.
- Strong technical expertise with Microsoft Intune and experience managing endpoint devices.
- Previous leadership or mentoring experience, with a passion for developing team members.
- Excellent troubleshooting and problem-solving skills, with a proactive mindset.
- Ability to work effectively under pressure and manage multiple priorities.
- Strong communication and interpersonal skills to liaise with stakeholders at all levels.
- A customer-focused approach with a commitment to delivering high-quality IT support.
What’s in It for You?
- Career growth opportunities in a dynamic IT environment.
- Exposure to the latest technologies and IT best practices.
- A collaborative and supportive team culture.
If you're a skilled Desktop Support Team Leader ready to take on a leadership challenge while remaining hands-on with cutting-edge technologies, we’d love to hear from you! Apply now by submitting your CV and a brief cover letter outlining your experience.
Desktop Support Team Lead in Solihull employer: James Adams
Contact Detail:
James Adams Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Team Lead in Solihull
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might know about opportunities at companies you're interested in. A friendly chat can sometimes lead to a referral, which is gold when it comes to landing that Desktop Support Team Lead role.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or an informal meetup, be ready to discuss your hands-on experience with Microsoft Intune and your leadership style. We want to see how you tackle complex issues and support your team!
✨Tip Number 3
Prepare for the interview by practising common technical questions and scenarios related to desktop support and EUC. Think about how you would handle specific challenges and be ready to share examples from your past experiences. This will show us that you're not just a great techie but also a fantastic leader.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us. So, go ahead and submit your CV and cover letter today!
We think you need these skills to ace Desktop Support Team Lead in Solihull
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Desktop Support and EUC. We want to see how your skills align with the role, so don’t be shy about showcasing your leadership and technical expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about leading a team and how you’ve tackled complex IT challenges in the past. Keep it concise but impactful!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've resolved tricky IT issues. We love candidates who can think on their feet and demonstrate a proactive approach to problem-solving.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at James Adams
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Microsoft Intune and EUC. Be ready to discuss specific scenarios where you've tackled complex IT issues, as this will show your hands-on experience and problem-solving abilities.
✨Showcase Your Leadership Skills
Prepare examples of how you've led or mentored a team in the past. Highlight your approach to developing team members and driving service excellence, as this role is all about leadership in a fast-paced environment.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. You'll need to demonstrate strong communication skills, so think about how you can explain technical concepts to non-technical stakeholders during the interview.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your troubleshooting and decision-making skills. Prepare by thinking through past experiences where you resolved IT incidents or improved support processes, and be ready to share those stories.