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For Companies At a Glance
- Tasks: Lead and manage key accounts in the Utilities sector while mentoring a team of Account Managers.
- Company: Join a dynamic company focused on delivering exceptional service in the Utilities industry.
- Benefits: Enjoy opportunities for professional growth and a supportive team environment.
- Why this job: Make a real impact by driving client satisfaction and business growth in a vital sector.
- Qualifications: Proven experience in account management, strong leadership, and exceptional communication skills required.
- Other info: Ideal for strategic thinkers who thrive in a fast-paced, collaborative environment.
The predicted salary is between 48000 - 72000 £ per year.
Overall Purpose of the role
- To own, retain and develop the Prime Customer Portfolio, focusing on Customer needs and wants, creating an agreed resolution for both the Customer and our Client
- To be accountable for managing the Customer Lifecycle and ensuring that all Customers are always put at the heart of everything you do. Building strong inter-relationships with Key Account Executives and Stakeholders across the business and customer
- This is a home based role with UK travel to clients sites and in support of the team
Main Duties and Tasks
- To manage up to 5 Key Account Managers ranging from D1 to C2, to coach and mentor, supporting individuals with their Customer Portfolios, and ensuring they are fulfilling their roles as Key Account Managers
- To build a contract strategy with the customer by developing and implementing account development plans (PAL), which will include but not limited to swot analysis, relationship/engagement strategy and mapping, internal and external stakeholder management, and subsequently holding regular planned meetings with these stakeholders to build and develop relationships
- To develop and maintain strong working relationships with key customers at an operational and strategic level, to retain those customers and maximize their value to our Client and ensure that they are satisfied with the service they receive
- To act as the single point of accountability for the relationship in all its aspects including, but not limited to, ensuring charging is correct and the customer understands the charging regime, payment record, development of special agreements as required, contract compliance
- To act as the escalation point for the customer, managing the service levels, ensuring tracking and resolution of any billing or wholesaler issues with the customer are managed effectively and minimized whenever possible
- To fully understand all commercial aspects of their accounts, taking full ownership of all aspects of their portfolio, including but not limited to aged debt and debt levels, credit ratings, annual revenue, gross margin, net contribution, DSO, commercial contract rates, agreed T&C’s, payment & contract terms, cost to serve, risk and pricing
- Working in partnership with your customers to grow the profitability of their portfolio, delivering against their company goals. Identifying and generating long and short cycle leads, negotiate and close sales opportunities both regulated and non-regulated, managing your VAS stakeholders to deliver against your VAS Sales target
- To be responsible for tracking and driving good payment behaviours from their customers to ensure they adhere to deemed or contracted payment terms and conditions
- To be responsible for the retention and contract renewal of their customer base which will require detailed commercial negotiation, internal governance sign off & stakeholder management, providing customer and market intelligence to support our Clients goals and objectives, utilize this intelligence to positively impact their retention strategy
- To produce management reports of retention and growth of sales to the portfolio of key customers
- To lead the development of contractual agreements and ensure these are fully adhered to, and to generally facilitate the onboarding process for new customers
- To ensure continuous accuracy of customer portfolios including but not limited to site numbers, connected services, charging and billing arrangement, payment processes. Ensuring adherence to the KAM Framework, CRM data accuracy, updated correctly and timely
- To ensure that all changes (legal and regulatory standards) regarding our Clients regulated water and wastewater charges are communicated to key customers
Ideal Person
- Water Industry experience
- Key Account Manager or Senior Key Account Manager experience
- Experience across the Public Sector
- A motivational leader as opposed to just being a Manager
Benefits
- Attractive base salary on offer to attract the ideal person
- Annual Bonus (based on self and company performance)
- Company Car Allowance
- 25 days holiday plus statutory holidays (plus Birthday off)
- Company Pension
- Life Insurance
Senior Key Account Manager employer: Morgan Philips Group
Contact Detail:
Morgan Philips Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Key Account Manager
✨Tip Number 1
Make sure to highlight your experience in the Utilities sector during networking events or industry conferences. Engaging with professionals in this field can help you gain insights and potentially lead to referrals.
✨Tip Number 2
Showcase your leadership skills by participating in relevant workshops or seminars. This not only enhances your skills but also demonstrates your commitment to professional growth, which is crucial for a Senior Key Account Manager role.
✨Tip Number 3
Stay updated on industry trends and competitor activities. Being knowledgeable about the latest developments will allow you to have informed discussions with potential employers and show that you are proactive in your approach.
✨Tip Number 4
Connect with current or former employees of StudySmarter on LinkedIn. They can provide valuable insights into the company culture and expectations, helping you tailor your approach when applying for the position.
We think you need these skills to ace Senior Key Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the Utilities sector and showcases your leadership skills. Use specific examples of how you've managed key accounts and led teams to success.
Craft a Compelling Cover Letter: In your cover letter, emphasize your proven track record in account management and your ability to develop tailored strategies for clients. Mention your leadership style and how you inspire your team.
Showcase Relevant Achievements: Include quantifiable achievements in your application that demonstrate your impact in previous roles. For example, mention any successful upselling or cross-selling initiatives you've led.
Research the Company: Familiarize yourself with the company's values, mission, and recent developments in the Utilities sector. This knowledge will help you tailor your application and prepare for potential interviews.
How to prepare for a job interview at Morgan Philips Group
✨Showcase Your Industry Knowledge
Make sure to demonstrate your understanding of the Utilities sector during the interview. Discuss recent trends, challenges, and opportunities in the industry to show that you are well-informed and can contribute strategically.
✨Highlight Leadership Experience
Since the role involves leading a team of Account Managers, be prepared to share specific examples of how you've successfully managed or mentored teams in the past. Focus on your leadership style and how it has driven results.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle client relationships. Prepare scenarios where you've successfully managed key accounts, resolved conflicts, or identified upselling opportunities.
✨Demonstrate Analytical Skills
Be ready to discuss how you've used data to inform your account strategies. Share examples of how you've analyzed account performance and made data-driven decisions to enhance client satisfaction and drive growth.
