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- Tasks: Support and enhance end user experience across core systems in a hands-on role.
- Company: Join a forward-thinking, people-focused organisation in London.
- Benefits: Gain valuable experience, develop technical skills, and work in a collaborative environment.
- Why this job: Be at the heart of technology, solving problems and improving user satisfaction.
- Qualifications: ITIL v4 certification and experience in technical support or user experience engineering.
- Other info: Opportunity for career growth and occasional travel to other UK offices.
The predicted salary is between 36000 - 60000 £ per year.
James Adams is currently looking for an IT End User Support Analyst. This is a 6 month fixed term role based in London. This role will be working onsite. This is an exciting opportunity to join a forward thinking, people focused organisation where technology plays a critical role in enabling the business to operate at its best.
The Operations Support Analyst is responsible for supporting and enhancing the end user experience across core systems, ensuring colleagues can work efficiently, confidently and without disruption. You will sit at the heart of the technology function, working closely with users and technical teams to continuously improve systems, processes and service delivery. This is a hands on role for someone who enjoys problem solving, collaboration and delivering a great user experience.
Key Responsibilities- Proactively analyse system and application usage to identify opportunities to improve the end user experience
- Work closely with cross functional teams to design and implement system enhancements that increase user satisfaction
- Provide expert technical support and guidance to ensure system stability, reliability and performance
- Lead user research and feedback initiatives to understand needs, challenges and preferences
- Develop and maintain clear system documentation and user guides
- Assist with hardware builds, configurations and device management
- Support onboarding and offboarding processes for joiners, leavers and movers
- Contribute to the internal knowledge base by documenting common issues and resolutions
- Take part in regular training and development to enhance technical capability and customer service skills
- Demonstrate flexibility and a collaborative mindset by supporting other areas of the business as required
- Participate in an on call rota to provide essential support outside standard business hours
- ITIL v4 certification highly desirable
- Experience in user experience engineering or a similar technical support focused role
- Exposure to end user experience monitoring or management tools is advantageous
- Strong analytical and problem solving skills
- Excellent communication skills with the ability to work effectively with technical and non technical stakeholders
- Ability to manage multiple priorities and remain calm under pressure
- Occasional travel to other UK offices will be required
- Flexibility to work extended hours when needed to support business critical activity outside core hours of 08:00 to 18:00
- This role is office based and requires attendance five days per week
- Due to the nature of the role, additional hours may be required from time to time to meet business demands
IT End User Support in London employer: James Adams
Contact Detail:
James Adams Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT End User Support in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in end user support. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your problem-solving abilities during interviews. Share specific examples of how you've improved user experiences in past roles.
✨Tip Number 3
Be proactive! If you notice any issues with the company's systems during your interview process, mention them and suggest potential improvements. This shows you're already thinking about enhancing the user experience.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Plus, it gives you a better chance to stand out and be noticed by our hiring team.
We think you need these skills to ace IT End User Support in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of IT End User Support. Highlight your experience with user experience engineering and any relevant technical support roles. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about improving end user experiences and how you can contribute to our team. Keep it friendly and professional, just like us at StudySmarter.
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can demonstrate strong analytical skills and a knack for problem-solving, especially in tech environments.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at James Adams
✨Know Your Tech Inside Out
Make sure you brush up on the core systems and applications you'll be supporting. Familiarise yourself with common issues users face and think about how you would resolve them. This will show your problem-solving skills and your commitment to enhancing the end user experience.
✨Showcase Your Communication Skills
Since this role involves working closely with both technical and non-technical teams, practice explaining complex technical concepts in simple terms. Prepare examples of how you've successfully communicated with different stakeholders in the past to demonstrate your versatility.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific user issues or system failures. Think through potential scenarios beforehand and outline your thought process for resolving them. This will highlight your analytical skills and ability to remain calm under pressure.
✨Demonstrate Your Collaborative Spirit
This role is all about teamwork, so be prepared to discuss times when you've worked effectively with others. Share examples of how you've contributed to cross-functional projects or supported colleagues, as this will show you're a great fit for their people-focused culture.
