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For Companies At a Glance
- Tasks: Lead and support a team of engineers in delivering top-notch IT solutions.
- Company: Established tech company focused on innovation and employee growth.
- Benefits: Competitive salary, comprehensive benefits, and career progression opportunities.
- Why this job: Make a real impact while developing your leadership skills in a dynamic environment.
- Qualifications: Experience in leading technical teams and strong organisational skills.
- Other info: Join a collaborative culture that values continuous improvement and team wellbeing.
The predicted salary is between 32000 - 35000 £ per year.
We are excited to be working with a well established technology. This business is known for delivering high-quality IT solutions, investing heavily in employee development, and providing long-term career progression opportunities. You’ll be joining a collaborative, forward-thinking environment where innovation, people development, and operational excellence are genuinely valued.
What will you be doing?
As a Site Supervisor, you will play a key role in overseeing day-to-day operations for a team of field and site-based engineers. You will act as a leadership figure, ensuring service delivery standards are met while supporting the development and performance of your team. This role combines operational management, stakeholder engagement, and continuous service improvement.
Responsibilities
- Supervise and support field and site-based engineering teams
- Act as the first point of escalation for operational issues
- Monitor and manage service performance against agreed SLAs and KPIs
- Produce and analyse operational and performance reports
- Support workforce planning and resource management
- Drive continuous improvement across service delivery processes
- Provide coaching, training, and development support to team members
- Manage absence, performance reviews, and team wellbeing initiatives
- Ensure compliance with company policies, procedures, and health & safety standards
- Collaborate with internal management teams and external stakeholders
- Support disciplinary processes when required
- Verify overtime and expenses in line with company guidelines
- Conduct regular visits to operational sites when necessary
What we are looking for
- Proven experience leading or supervising technical or engineering teams
- Strong organisational skills with the ability to manage multiple priorities
- Excellent communication and stakeholder management skills
- Ability to work in a fast-paced, dynamic environment
- Strong analytical skills with the ability to identify improvement opportunities
- Customer-focused mindset with excellent interpersonal skills
- Ability to motivate and develop team members
- Technical understanding of engineering or IT support environments
- IT hardware support experience
- Self-motivated with the ability to work independently
- Full UK driving licence
- Relevant technical qualifications or equivalent experience (CompTIA A+ or similar desirable)
- Willingness to obtain security clearance
Details
- Salary: £32,000 – £35,000 + comprehensive benefits package
- Location: Hounslow
- Work Arrangement: On-site
- Contract Type: Permanent
If this sounds like a good fit, apply below.
Information Technology Support Team Lead in London employer: James Adams
Contact Detail:
James Adams Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Team Lead in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase why you’re the ideal fit for their team.
✨Tip Number 3
Practice your leadership skills! Since this role involves supervising teams, think of examples from your past experiences where you’ve successfully led a project or motivated a team. Be ready to share these stories during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Information Technology Support Team Lead in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your leadership experience and any relevant IT support roles you've had. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our values. We love seeing genuine enthusiasm for the position!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements rather than just duties. Use metrics where possible to demonstrate your impact. We appreciate candidates who can quantify their success!
Apply Through Our Website: To ensure your application gets the attention it deserves, make sure to apply through our website. It’s the best way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at James Adams
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around IT support and engineering. Be ready to discuss your experience leading teams and how you've tackled operational challenges in the past.
✨Showcase Your Leadership Skills
Prepare examples that highlight your ability to motivate and develop team members. Think about times when you've successfully managed performance reviews or implemented training initiatives.
✨Understand the Company Culture
Research the company’s values and their approach to employee development. Be ready to discuss how you can contribute to their collaborative and innovative environment, showing that you align with their mission.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. This shows your genuine interest in the position and helps you gauge if the company is the right fit for you.
