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- Tasks: Support and enhance the end user experience across core systems in a hands-on role.
- Company: Join a forward-thinking, people-focused organisation in London.
- Benefits: Gain valuable experience, develop technical skills, and work in a collaborative environment.
- Why this job: Make a real impact by improving user satisfaction and system performance.
- Qualifications: ITIL v4 certification preferred; strong problem-solving and communication skills required.
- Other info: Opportunity for career growth and occasional travel to other UK offices.
The predicted salary is between 36000 - 60000 £ per year.
James Adams is currently looking for an IT End User Support Analyst. This is a 6 month fixed term role based in London, working onsite. This is an exciting opportunity to join a forward thinking, people focused organisation where technology plays a critical role in enabling the business to operate at its best.
The Operations Support Analyst is responsible for supporting and enhancing the end user experience across core systems, ensuring colleagues can work efficiently, confidently and without disruption. You will sit at the heart of the technology function, working closely with users and technical teams to continuously improve systems, processes and service delivery. This is a hands on role for someone who enjoys problem solving, collaboration and delivering a great user experience.
Key Responsibilities- Proactively analyse system and application usage to identify opportunities to improve the end user experience.
- Work closely with cross functional teams to design and implement system enhancements that increase user satisfaction.
- Provide expert technical support and guidance to ensure system stability, reliability and performance.
- Lead user research and feedback initiatives to understand needs, challenges and preferences.
- Develop and maintain clear system documentation and user guides.
- Assist with hardware builds, configurations and device management.
- Support onboarding and offboarding processes for joiners, leavers and movers.
- Contribute to the internal knowledge base by documenting common issues and resolutions.
- Take part in regular training and development to enhance technical capability and customer service skills.
- Demonstrate flexibility and a collaborative mindset by supporting other areas of the business as required.
- Participate in an on call rota to provide essential support outside standard business hours.
- ITIL v4 certification highly desirable.
- Experience in user experience engineering or a similar technical support focused role.
- Exposure to end user experience monitoring or management tools is advantageous.
- Strong analytical and problem solving skills.
- Excellent communication skills with the ability to work effectively with technical and non technical stakeholders.
- Ability to manage multiple priorities and remain calm under pressure.
- Occasional travel to other UK offices will be required.
- Flexibility to work extended hours when needed to support business critical activity outside core hours of 08:00 to 18:00.
- This role is office based and requires attendance five days per week.
- Due to the nature of the role, additional hours may be required from time to time to meet business demands.
IT End User Support employer: James Adams
Contact Detail:
James Adams Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT End User Support
✨Tip Number 1
Get to know the company culture before your interview. Research their values and how they support their employees. This will help you tailor your answers and show that you're a great fit for their people-focused environment.
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about enhancing the end user experience, think of examples where you've tackled tech issues or improved processes. Be ready to share these during your chat with them.
✨Tip Number 3
Don’t forget to ask questions during your interview! Show your interest in the role by asking about their current systems and how you can contribute to improving user satisfaction. It’ll make you stand out as someone who’s genuinely engaged.
✨Tip Number 4
Apply through our website! We want to see your application and get you on board. Plus, it’s the best way to ensure your details land directly in front of the hiring team. Let’s get you that job!
We think you need these skills to ace IT End User Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of IT End User Support. Highlight your experience in user experience engineering and any relevant technical support roles. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for problem-solving and collaboration, and explain why you’re excited about joining a people-focused organisation like us. Let your personality come through!
Showcase Your Technical Skills: Don’t forget to mention any ITIL v4 certification or experience with end user experience monitoring tools. We love seeing candidates who can demonstrate their technical capabilities and how they can enhance user satisfaction.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at James Adams
✨Know Your Tech Inside Out
Make sure you brush up on the technical skills mentioned in the job description. Familiarise yourself with end user experience monitoring tools and ITIL v4 principles, as these will likely come up during your interview. Being able to discuss your hands-on experience with these tools will show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about specific situations where you improved user experience or resolved a challenging problem. This will demonstrate your analytical skills and ability to remain calm under pressure, which are crucial for this role.
✨Communicate Clearly and Confidently
Since you'll be working with both technical and non-technical stakeholders, practice explaining complex concepts in simple terms. During the interview, focus on your communication style and ensure you convey your ideas clearly. This will highlight your ability to collaborate effectively across teams.
✨Be Ready to Discuss User Feedback
The role involves leading user research and feedback initiatives, so be prepared to talk about how you've gathered and acted on user feedback in previous roles. Share any experiences where you implemented changes based on user needs, as this will show your commitment to enhancing the end user experience.
