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- Tasks: Lead and support a team of engineers while ensuring top-notch service delivery.
- Company: Established tech company focused on innovation and employee growth.
- Benefits: Career progression, training opportunities, and a collaborative work environment.
- Why this job: Make a real impact by leading a dynamic team in a forward-thinking setting.
- Qualifications: Experience in IT support and strong leadership skills.
- Other info: Join a culture that values continuous improvement and employee wellbeing.
The predicted salary is between 36000 - 60000 £ per year.
We are excited to be working with a well established technology. This business is known for delivering high-quality IT solutions, investing heavily in employee development, and providing long-term career progression opportunities. You’ll be joining a collaborative, forward-thinking environment where innovation, people development, and operational excellence are genuinely valued.
What will you be doing? As a Site Supervisor, you will play a key role in overseeing day-to-day operations for a team of field and site-based engineers. You will act as a leadership figure, ensuring service delivery standards are met while supporting the development and performance of your team. This role combines operational management, stakeholder engagement, and continuous service improvement.
Responsibilities- Supervise and support field and site-based engineering teams
- Act as the first point of escalation for operational issues
- Monitor and manage service performance against agreed SLAs and KPIs
- Produce and analyse operational and performance reports
- Support workforce planning and resource management
- Drive continuous improvement across service delivery processes
- Provide coaching, training, and development support to team members
- Manage absence, performance reviews, and team wellbeing initiatives
- Ensure compliance with company policies, procedures, and health
Information Technology Support Team Lead employer: James Adams
Contact Detail:
James Adams Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Team Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Since this role is all about collaboration and innovation, think of examples from your past experiences that showcase your leadership and team development skills.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to operational management and service delivery. We want you to feel confident and ready to impress when discussing how you can drive continuous improvement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Information Technology Support Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Information Technology Support Team Lead role. Highlight your leadership experience and any relevant IT support roles you've held, as this will show us you're a great fit for our collaborative environment.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about IT support and how you can contribute to our team's success. Mention specific examples of how you've driven continuous improvement in previous roles.
Showcase Your Leadership Skills: Since this role involves supervising teams, make sure to highlight your leadership style and any successful team management experiences. We want to see how you’ve supported team development and performance in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the hiring process!
How to prepare for a job interview at James Adams
✨Know Your Tech Inside Out
Make sure you brush up on the latest IT solutions and technologies relevant to the role. Be prepared to discuss specific tools and systems you've worked with, as well as how you've applied them in previous roles.
✨Showcase Your Leadership Skills
Since this role involves supervising a team, be ready to share examples of how you've successfully led teams in the past. Highlight your approach to coaching and developing team members, and how you've handled operational challenges.
✨Understand Service Delivery Metrics
Familiarise yourself with common SLAs and KPIs in the IT support sector. Be prepared to discuss how you've monitored and improved service performance in your previous positions, and how you plan to do the same in this role.
✨Emphasise Continuous Improvement
This company values innovation and operational excellence, so come armed with ideas on how to drive continuous improvement. Think about processes you've enhanced in the past and be ready to share those experiences during the interview.
