Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and support a dynamic team of engineers in delivering top-notch IT solutions.
- Company: Established tech company focused on innovation and employee growth.
- Benefits: Competitive salary, comprehensive benefits, and long-term career progression.
- Why this job: Make a real impact while developing your leadership skills in a collaborative environment.
- Qualifications: Experience in leading technical teams and strong communication skills required.
- Other info: Fast-paced role with opportunities for continuous improvement and personal development.
The predicted salary is between 32000 - 35000 £ per year.
We are excited to be working with a well established technology. This business is known for delivering high-quality IT solutions, investing heavily in employee development, and providing long-term career progression opportunities. You’ll be joining a collaborative, forward-thinking environment where innovation, people development, and operational excellence are genuinely valued.
What will you be doing? As a Site Supervisor, you will play a key role in overseeing day-to-day operations for a team of field and site-based engineers. You will act as a leadership figure, ensuring service delivery standards are met while supporting the development and performance of your team. This role combines operational management, stakeholder engagement, and continuous service improvement.
Responsibilities
- Supervise and support field and site-based engineering teams
- Act as the first point of escalation for operational issues
- Monitor and manage service performance against agreed SLAs and KPIs
- Produce and analyse operational and performance reports
- Support workforce planning and resource management
- Drive continuous improvement across service delivery processes
- Provide coaching, training, and development support to team members
- Manage absence, performance reviews, and team wellbeing initiatives
- Ensure compliance with company policies, procedures, and health & safety standards
- Collaborate with internal management teams and external stakeholders
- Support disciplinary processes when required
- Verify overtime and expenses in line with company guidelines
- Conduct regular visits to operational sites when necessary
What we are looking for
- Proven experience leading or supervising technical or engineering teams
- Strong organisational skills with the ability to manage multiple priorities
- Excellent communication and stakeholder management skills
- Ability to work in a fast-paced, dynamic environment
- Strong analytical skills with the ability to identify improvement opportunities
- Customer-focused mindset with excellent interpersonal skills
- Ability to motivate and develop team members
- Technical understanding of engineering or IT support environments
- IT hardware support experience
- Self-motivated with the ability to work independently
- Full UK driving licence
- Relevant technical qualifications or equivalent experience (CompTIA A+ or similar desirable)
- Willingness to obtain security clearance
Details
- Salary: £32,000 – £35,000 + comprehensive benefits package
- Location: Hounslow
- Work Arrangement: On-site
- Contract Type: Permanent
If this sounds like a good fit, apply below.
Information Technology Support Team Lead in Hounslow employer: James Adams
Contact Detail:
James Adams Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Team Lead in Hounslow
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, attend meetups, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. We want you to show them that you’re not just a fit for the role, but for the team too!
✨Tip Number 3
Practice your answers to common interview questions, especially those related to leadership and team management. We suggest using the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the role. We believe this small gesture can set you apart from other candidates.
We think you need these skills to ace Information Technology Support Team Lead in Hounslow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your leadership experience and any relevant IT support roles you've had. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your customer-focused mindset and ability to motivate teams.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements rather than just duties. Use metrics where possible to demonstrate your impact, like improvements in service delivery or team performance. We love numbers that tell a story!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at James Adams
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around IT support and engineering. Be ready to discuss your experience leading teams and how you've tackled operational challenges in the past.
✨Showcase Your Leadership Skills
Prepare examples that highlight your ability to motivate and develop team members. Think about times when you've successfully managed performance reviews or implemented training initiatives.
✨Understand the Company Culture
Research the company’s values and their approach to employee development. Be ready to discuss how you can contribute to their collaborative and innovative environment, showing that you align with their mission.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. This shows your interest in the position and helps you gauge if the company is the right fit for you. Consider asking about their continuous improvement processes or how they support team wellbeing.
