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For Companies At a Glance
- Tasks: Lead customer success strategies and ensure client satisfaction across multiple services.
- Company: Join a top UK Value-Added Reseller known for its commitment to customer outcomes.
- Benefits: Enjoy a competitive salary, bonus, car allowance, and hybrid working options.
- Why this job: Shape customer engagement and drive meaningful partnerships in a dynamic environment.
- Qualifications: Experience in customer success or leadership roles is essential.
- Other info: This role involves travel to client sites as needed.
The predicted salary is between 60000 - 84000 £ per year.
Head of Customer Success
Location: UK-wide hybrid (with travel to client or regional sites as required)
Salary: £100,000 plus bonus, car allowance and more!
Are you passionate about customer outcomes, value-driven strategy, and enabling long-term partnerships?
I\’m working with one of the UK’s most successful and respected Value-Added Resellers (VARs), helping them recruit a Head of Customer Success – a strategic leadership role at the heart of customer engagement, retention, and expansion.
The Role:
As Head of Customer Success, you’ll play a critical role in shaping how success is defined, measured, and delivered across a multi-service customer base. This is not just about support – it’s about value. You’ll lead on building structured success plans that clearly align to your customers\’ strategies and unlock deeper engagement and growth opportunities.
You’ll work cross-functionally with Account Managers and BDEs to ensure the renewal process is frictionless and that every customer interaction showcases your team’s expertise, care, and commercial impact.
Key Responsibilities:
- Define and implement a scalable, structured Customer Success framework
- Ensure each multi-service customer has a documented success plan tied to strategic business outcomes
- Drive seamless customer renewals and improved satisfaction metrics
- Partner with sales teams to identify and support upsell and cross-sell opportunities
- Be the voice of the customer internally, ensuring continual service improvement and innovation
- Lead and grow a high-performing Customer Success team
Head of Customer Success employer: James Adams
Contact Detail:
James Adams Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Success
✨Tip Number 1
Familiarise yourself with the latest trends in customer success management. Understanding frameworks like Customer Success Maturity Models can help you articulate how you would implement a structured approach in your role.
✨Tip Number 2
Network with professionals in the customer success field. Attend industry events or webinars to connect with others and gain insights into best practices that you can bring to the Head of Customer Success role.
✨Tip Number 3
Prepare to discuss specific metrics and KPIs that demonstrate your success in previous roles. Being able to showcase your impact on customer retention and satisfaction will set you apart from other candidates.
✨Tip Number 4
Research the company’s current customer success strategies and be ready to suggest improvements. Showing that you’ve done your homework and have ideas for enhancing their approach will demonstrate your commitment and strategic thinking.
We think you need these skills to ace Head of Customer Success
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Head of Customer Success. Tailor your application to highlight your experience in customer engagement, retention, and strategic leadership.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous roles that involved building customer success frameworks, managing teams, and driving customer satisfaction metrics. Use specific examples to demonstrate your impact.
Showcase Your Strategy Skills: Since this role focuses on value-driven strategy, include details about how you've successfully implemented strategies that align with customer outcomes. Discuss any structured success plans you've developed in past positions.
Personalise Your Application: Address your application to the hiring manager if possible, and mention why you are specifically interested in this company and role. This shows genuine interest and can set you apart from other candidates.
How to prepare for a job interview at James Adams
✨Understand the Customer Success Framework
Familiarise yourself with various Customer Success frameworks and be ready to discuss how you would implement a scalable structure. Highlight your experience in defining success metrics and aligning them with customer strategies.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in the past, particularly in customer-facing roles. Emphasise your ability to grow and develop high-performing teams, as this is crucial for the Head of Customer Success position.
✨Demonstrate Value-Driven Strategy
Be prepared to discuss how you have previously driven value for customers. Share specific instances where your strategic initiatives led to improved customer engagement, retention, or satisfaction.
✨Prepare for Cross-Functional Collaboration
Since the role involves working closely with sales and account management teams, think of examples that illustrate your ability to collaborate effectively across departments. Highlight any successful partnerships that resulted in upselling or cross-selling opportunities.
