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For Companies At a Glance
- Tasks: Lead a team of IT support pros while solving complex tech issues.
- Company: Join a dynamic IT company focused on service excellence and innovation.
- Benefits: Enjoy career growth, exposure to new tech, and a supportive team culture.
- Why this job: Perfect for tech enthusiasts who love mentoring and tackling challenges head-on.
- Qualifications: Experience in Desktop Support, Microsoft Intune, and leadership skills required.
- Other info: Full-time role with opportunities to develop your career in IT.
The predicted salary is between 36000 - 60000 £ per year.
This range is provided by James Adams. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Are you an experienced IT professional with a passion for leadership and hands-on support? Do you thrive in a fast-paced environment and enjoy mentoring a team while tackling complex technical challenges? If so, we want to hear from you!
The Role
We are seeking a Desktop Support Team Leader to lead and mentor a team of four IT support professionals and act as the point of escalation for technical issues. This role is perfect for someone with a strong background in deskside support, EUC (End User Computing), and Microsoft Intune who is eager to drive service excellence and improve IT support operations.
Key Responsibilities
- Lead and support a team of four Desktop Support Engineers, ensuring high levels of service delivery.
- Act as the primary escalation point for complex IT issues, troubleshooting and resolving problems efficiently.
- Manage, configure, and maintain Microsoft Intune to support endpoint management and security.
- Provide hands-on deskside and EUC (End User Computing) support, ensuring a seamless IT experience for end users.
- Oversee IT incidents, requests, and problem management, ensuring timely resolutions.
- Develop and implement best practices for IT support, driving continuous improvement.
- Work closely with other IT teams to optimize support services and infrastructure.
- Maintain clear and accurate documentation of IT processes, troubleshooting steps, and resolutions.
What We’re Looking For
- Proven experience in a Desktop Support or End User Computing (EUC) role.
- Strong technical expertise with Microsoft Intune and experience managing endpoint devices.
- Previous leadership or mentoring experience, with a passion for developing team members.
- Excellent troubleshooting and problem-solving skills, with a proactive mindset.
- Ability to work effectively under pressure and manage multiple priorities.
- Strong communication and interpersonal skills to liaise with stakeholders at all levels.
- A customer-focused approach with a commitment to delivering high-quality IT support.
What’s in It for You?
- Career growth opportunities in a dynamic IT environment.
- Exposure to the latest technologies and IT best practices.
- A collaborative and supportive team culture.
If you\’re a skilled Desktop Support Team Leader ready to take on a leadership challenge while remaining hands-on with cutting-edge technologies, we’d love to hear from you!
Apply now by submitting your CV and a brief cover letter outlining your experience.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Information Services and Technology, Information and Media
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Desktop Support Team Lead employer: James Adams
Contact Detail:
James Adams Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Team Lead
✨Tip Number 1
Showcase your leadership skills during the interview. Be prepared to discuss specific examples of how you've mentored team members or led projects in your previous roles. This will demonstrate your capability to lead a team effectively.
✨Tip Number 2
Familiarise yourself with Microsoft Intune and be ready to discuss your experience with it. Highlight any specific projects where you managed endpoint devices, as this is crucial for the role.
✨Tip Number 3
Prepare to talk about your problem-solving approach. Think of complex IT issues you've resolved in the past and how you handled them, as this will show your troubleshooting skills and proactive mindset.
✨Tip Number 4
Research StudySmarter's culture and values. Understanding our collaborative environment will help you align your answers with what we value in a team leader, making you a more attractive candidate.
We think you need these skills to ace Desktop Support Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in Desktop Support and EUC. Emphasise your leadership skills and any previous mentoring roles, as these are key for the position.
Craft a Compelling Cover Letter: In your cover letter, clearly express your passion for IT support and leadership. Mention specific examples of how you've successfully led teams or resolved complex technical issues in the past.
Highlight Technical Skills: Be sure to include your expertise with Microsoft Intune and any other relevant technologies. Detail your hands-on experience with deskside support and endpoint management to demonstrate your technical capabilities.
Showcase Problem-Solving Abilities: Provide examples in your application that showcase your troubleshooting and problem-solving skills. This could be through specific incidents you managed or improvements you implemented in previous roles.
How to prepare for a job interview at James Adams
✨Showcase Your Leadership Skills
As a Desktop Support Team Lead, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on mentoring and developing team members. Highlight any specific challenges you faced and how you overcame them.
✨Demonstrate Technical Expertise
Be ready to discuss your experience with Microsoft Intune and other relevant technologies. You might be asked to troubleshoot a hypothetical issue during the interview, so brush up on your technical skills and be prepared to explain your thought process clearly.
✨Emphasise Problem-Solving Abilities
The role requires excellent troubleshooting skills. Prepare to share specific examples of complex IT issues you've resolved in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Communicate Effectively
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and concisely. Be prepared to discuss how you would communicate with both technical and non-technical stakeholders, ensuring everyone is on the same page.