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For Companies At a Glance
- Tasks: Resolve user queries, troubleshoot issues, and advise customers on software functionality.
- Company: Fast-growing, tech-driven SaaS business with a collaborative culture.
- Benefits: Competitive salary, bonus potential, hybrid work, and structured training.
- Why this job: Launch your career in software with real projects and early responsibility.
- Qualifications: Strong academic achiever with problem-solving skills and a customer-focused mindset.
- Other info: Join a supportive team and enjoy excellent career progression opportunities.
The predicted salary is between 22800 - 34200 £ per year.
Why This Is a Great Opportunity
We are excited to be working with a fast growing, technology driven SaaS business. This is an opportunity to join a high performing, collaborative team where talent is invested in, ideas are valued, and progression is genuinely encouraged from day one. If you’re analytical, curious, and excited by technology, this role offers a brilliant launchpad for a long‑term career in software and customer solutions.
- Join a market leading SaaS environment used by tens of thousands of users globally
- Structured training and mentoring from experienced colleagues
- A clearly defined career path with regular feedback and development reviews
- Early responsibility and exposure to real projects that make a commercial impact
- Work alongside intelligent, motivated, and supportive colleagues
- Competitive salary, bonus potential, and excellent benefits
This is not just a support role, it’s a chance to build deep technical expertise, develop client‑facing skills, and grow into senior or leadership positions over time.
Responsibilities
- Resolve system user queries and troubleshoot technical issues
- Advise customers on how to get the best from the software’s functionality
- Support clients in configuring the system to meet their business needs
- Build strong, professional relationships with customers
- Identify opportunities for system improvements and new functionality
- Collaborate with internal teams on testing and new software releases
- Occasionally visit customers to better understand their requirements
Role Details
- Work arrangement: Hybrid (After initial training)
- Salary: £28,500
What We’re Looking For
- A strong academic achiever (2:1 or above in an analytical degree preferred)
- A confident problem solver with a logical and organised mindset
- Comfortable working with technology and keen to learn new systems
- Customer‑focused, with the ability to build professional relationships
- A strong communicator, both written and verbal
- Proactive, curious, and eager to take on responsibility
- A collaborative team player who thrives in a high‑performing environment
If this sounds like you apply below!
Graduate Analyst in Birmingham employer: James Adams
Contact Detail:
James Adams Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Analyst in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at networking events. Ask them about their experiences and any tips they might have for landing a role at the company.
✨Tip Number 2
Prepare for interviews by researching the company’s products and services. Show your enthusiasm for their technology and be ready to discuss how you can contribute to their success.
✨Tip Number 3
Practice your problem-solving skills! Since this role involves troubleshooting, consider doing mock scenarios with friends or mentors to sharpen your analytical thinking.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Graduate Analyst in Birmingham
Some tips for your application 🫡
Show Your Analytical Side: When writing your application, make sure to highlight your analytical skills. Use examples from your studies or previous experiences that showcase how you’ve tackled problems and found solutions. We want to see that you're not just a number-cruncher but someone who can think critically!
Be Customer-Focused: Since this role is all about building relationships with customers, it’s essential to demonstrate your customer-focused mindset. Share any relevant experiences where you’ve helped others or provided support, showing us that you understand the importance of client satisfaction.
Keep It Professional Yet Personal: While we love professionalism, don’t be afraid to let your personality shine through in your application. We’re looking for someone who fits into our collaborative team, so a touch of your unique voice can help us get to know you better. Just keep it appropriate and relevant!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at James Adams
✨Know Your Stuff
Make sure you understand the SaaS industry and the specific technologies the company uses. Brush up on your analytical skills and be ready to discuss how you've applied them in past experiences. This shows you're not just a graduate, but someone who can contribute from day one.
✨Show Your Curiosity
During the interview, ask insightful questions about the company's software and how it meets customer needs. This demonstrates your eagerness to learn and your customer-focused mindset. Plus, it gives you a chance to show off your problem-solving skills!
✨Build Rapport
Remember, this role is all about building strong relationships with clients. Practice your communication skills before the interview. Be friendly, approachable, and professional. A good rapport with your interviewers can set you apart from other candidates.
✨Highlight Teamwork
Since the job involves collaboration with internal teams, share examples of how you've successfully worked in a team setting. Discuss any projects where you contributed to a group effort, showcasing your ability to thrive in a high-performing environment.
