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- Tasks: Provide first and second line IT support to internal users via phone and email.
- Company: Join a dynamic team in Aylesbury with a focus on customer service.
- Benefits: Competitive salary up to £37k, flexible working, and career development opportunities.
- Why this job: Be the go-to person for IT support and make a real difference in users' experiences.
- Qualifications: Experience in IT support and strong customer service skills required.
- Other info: Enjoy a mix of remote work and onsite collaboration in a supportive environment.
The predicted salary is between 30000 - 40000 £ per year.
James Adams is looking for an experienced IT Service Desk Analyst. This is a permanent role based in Aylesbury, 3 days onsite and 2 days from home. The salary is up to £37k.
Our client is looking for an IT Service Desk Analyst to provide first and second line support to internal users. This role acts as the primary point of contact for IT queries and issues, combining strong technical capability with excellent customer service. The successful candidate will take ownership of a defined area, managing workloads independently and supporting users both remotely and on site.
Key Responsibilities- Act as the main point of contact for IT support via phone and email
- Log, manage and resolve incidents and requests through the service management system
- Provide first and second line support across software, hardware and devices including laptops, desktops, printers and mobile devices
- Troubleshoot basic network connectivity issues
- Escalate unresolved issues to relevant support teams where required
- Take ownership of issues through to resolution, keeping users informed throughout
- Maintain and update the IT asset database
- Deliver a high standard of customer service aligned to service management best practice
- Create and maintain user documentation and provide user guidance where needed
- Support user account administration including account creation, password resets and group management
- Manage and provision Windows and Android devices
- Coordinate with external support providers when issues cannot be resolved internally
- Carry out site visits as part of field support
- Support IT projects as required
- Contribute to the administration and effective use of the service management platform
- Proven experience in a service desk or IT support environment
- Strong customer focused approach with the ability to build positive working relationships
- Confident troubleshooting a broad range of IT issues
- Well organised and able to manage workload independently
- Comfortable taking accountability for a defined support area
- Clear and professional communication style with both technical and non-technical users
- Working knowledge of service management tools and processes
This role would suit a proactive IT support professional who enjoys being the face of IT and takes pride in delivering a reliable and approachable service.
IT Service Desk Analyst in Aylesbury employer: James Adams
Contact Detail:
James Adams Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst in Aylesbury
✨Tip Number 1
Network, network, network! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an IT Service Desk Analyst role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews like a pro! Research common IT support scenarios and practice your responses. Remember, they want to see how you handle real-life issues, so be ready to showcase your troubleshooting skills and customer service approach.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the job.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might just be the perfect match for you. Plus, applying directly can sometimes give you an edge over other candidates. So, what are you waiting for? Get your application in!
We think you need these skills to ace IT Service Desk Analyst in Aylesbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support and customer service. We want to see how you've tackled similar challenges before, so don’t hold back on those relevant skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the IT Service Desk Analyst role. Share specific examples of how you've provided excellent support and resolved issues.
Show Off Your Communication Skills: Since this role involves interacting with users, we need to see your clear and professional communication style. Make sure your application reflects your ability to communicate effectively with both technical and non-technical folks.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at James Adams
✨Know Your Tech Stuff
Brush up on your technical knowledge related to IT support. Be ready to discuss common issues you’ve resolved, especially around hardware, software, and network connectivity. This will show that you’re not just a people person but also technically savvy.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent customer service, think of examples where you've gone above and beyond for users. Prepare to share stories that highlight your ability to communicate clearly and build positive relationships with both technical and non-technical users.
✨Demonstrate Ownership
Be prepared to talk about how you take ownership of issues from start to finish. Share specific instances where you managed a problem independently, kept users informed, and ensured resolution. This will demonstrate your accountability and reliability.
✨Familiarise Yourself with Service Management Tools
If you have experience with service management platforms, make sure to mention it. If not, do a bit of research on common tools used in the industry. Showing that you understand these processes will give you an edge and show your proactive approach to learning.