Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and grow aftersales operations for innovative electric vehicles.
- Company: Join Jameel Motors, a leader in eco-friendly commercial solutions.
- Benefits: Competitive salary, benefits, and opportunities for professional growth.
- Other info: Dynamic role with a focus on continuous improvement and team development.
- Why this job: Be at the forefront of the electric vehicle revolution and make a real impact.
- Qualifications: Experience in automotive aftersales management and strong relationship-building skills.
The predicted salary is between 50000 - 65000 ÂŁ per year.
Location: Park Royal, London
Salary: Competitive + benefits
About Us
Jameel Motors is the global mobility sector brand of Abdul Latif Jameel and the official UK distributor for Farizon Auto. Farizon launched its innovative electric commercial vehicles in the UK in 2025, delivering eco‑friendly, future‑ready solutions designed specifically for UK van drivers and fleet operators. As the brand continues to scale, aftersales excellence will be critical in ensuring uptime, performance and customer confidence across commercial and fleet customers.
Role Overview
We are looking for a commercially minded Aftersales Manager to lead and grow the aftersales operation supporting Farizon from Park Royal. This is a pivotal leadership role within a fast‑growing environment, responsible for end‑to‑end aftersales performance across service, maintenance, repair, warranty and customer care. The Aftersales Manager will play a key role in building processes, developing capability and creating a customer‑centric aftersales operation that supports both fleet operators and commercial customers. The role will be hands‑on where required, particularly in the early stages, while also shaping a scalable aftersales framework to support future growth.
Key Responsibilities
- Aftersales Leadership & Performance
- Lead aftersales delivery across service, maintenance, repair, warranty and customer care.
- Drive strong commercial performance by monitoring KPIs including utilisation, parts performance, customer satisfaction, warranty efficiency and overall SMR outcomes.
- Ensure high service standards that protect brand reputation and build customer trust in a new‑to‑market environment.
- Operational Delivery
- Take a hands‑on approach when required, including Workshop Control and Service Advising.
- Develop workshop capability, optimise utilisation and proactively source aftersales business as volumes increase.
- Build and lead a capable aftersales team, ensuring the right structure, skills and processes are in place as the business scales.
- Technical Insight & EV Readiness
- Use data and technical insight to understand cost drivers, warranty trends, component longevity and uptime performance.
- Ensure the service operation is fully equipped to support electric commercial vehicles through training, technical development and EV readiness initiatives.
- Support customers with EV ownership queries including servicing requirements, uptime considerations and technology updates.
- Fleet & Partner Engagement
- Act as the aftersales lead for fleet operators, leasing companies and commercial partners.
- Provide clear, data‑driven insight on SMR performance, warranty and service outcomes to build confidence in the Farizon aftersales proposition.
- Build credible relationships with external partners including specialist repair providers and charging infrastructure partners.
- Strategy & Continuous Improvement
- Work closely with senior leadership to design and deliver the long‑term aftersales strategy.
- Create scalable processes to support future products and partnerships.
- Drive continuous improvement across efficiency, cost control, customer satisfaction and technical capability.
- Ensure compliance with OEM standards, internal governance and best‑practice operational controls.
Skills & Experience
- Essential
- Experience in automotive aftersales management within a dealership, retailer group, importer or fleet‑focused environment.
- Strong understanding of service operations, warranty processes and workshop efficiency.
- Confidence managing SMR budgets and using data to identify cost improvement opportunities.
- Excellent relationship‑building skills with customers, teams and commercial partners.
- Ability to influence, engage and communicate effectively with senior stakeholders.
- Desirable
- Experience supporting EV, NEV or hybrid vehicles.
- Exposure to commercial vehicles, fleet customers or new‑to‑market automotive brands.
- Ability to translate technical information into clear, practical insight for non‑technical audiences.
Personal Attributes
- Commercially aware, proactive and delivery focused.
- Confident, credible communicator with a hands‑on leadership style.
- Analytical and comfortable working with performance data and technical insight.
- Adaptable and resilient, thriving in fast‑paced, evolving environments.
- Collaborative leader who supports cross‑functional alignment and team development.
Aftersales Manager in London employer: Jameel Motors
Contact Detail:
Jameel Motors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the automotive industry, especially those involved in aftersales. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, be ready to discuss your experience in aftersales management. Bring examples of how you've improved service operations or customer satisfaction in previous roles. This will help you stand out from the crowd.
✨Tip Number 3
Be proactive! If you see a company you’re interested in, don’t wait for them to post a job. Reach out directly through our website and express your interest in working with them. A little initiative can go a long way in landing that dream role.
✨Tip Number 4
Prepare for interviews by researching the latest trends in electric vehicles and aftersales strategies. Being knowledgeable about the industry will not only impress your interviewers but also show that you're genuinely interested in the role and the company’s future.
We think you need these skills to ace Aftersales Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftersales Manager role. Highlight your experience in automotive aftersales management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about aftersales and how your background aligns with our mission at Jameel Motors. Keep it engaging and personal, so we get a sense of who you are.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples to demonstrate how you've driven performance and improved customer satisfaction in previous roles. We love seeing results!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Jameel Motors
✨Know Your Aftersales Inside Out
Before the interview, dive deep into the aftersales processes relevant to the role. Familiarise yourself with service, maintenance, repair, and warranty operations. Being able to discuss specific KPIs and how you’ve driven performance in previous roles will show that you’re not just a fit for the job, but that you’re genuinely passionate about aftersales excellence.
✨Showcase Your Leadership Style
As an Aftersales Manager, your leadership style is crucial. Prepare examples of how you've built and led teams in the past. Highlight your hands-on approach and how you’ve developed capabilities within your team. This will demonstrate your ability to create a customer-centric operation and scale it effectively.
✨Be Ready to Discuss EV Insights
Given the focus on electric commercial vehicles, brush up on your knowledge of EV servicing and technology. Be prepared to discuss how you would ensure the service operation is ready for EVs and how you can support customers with their ownership queries. Showing that you understand the unique challenges and opportunities in this area will set you apart.
✨Prepare Data-Driven Examples
Data is key in this role, so come armed with examples of how you’ve used data to drive improvements in aftersales performance. Whether it’s enhancing customer satisfaction or optimising workshop efficiency, being able to present clear, data-driven insights will impress your interviewers and demonstrate your analytical skills.