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- Tasks: Lead a passionate team to deliver exceptional guest experiences in a vibrant restaurant.
- Company: Join Jamavar, a prestigious restaurant in the heart of Mayfair.
- Benefits: Enjoy employee discounts, professional development, and career progression opportunities.
- Why this job: Be part of a fun, forward-thinking team in a premium hospitality environment.
- Qualifications: Strong leadership skills, excellent communication, and a passion for guest service.
- Other info: Immediate start available; thrive in a dynamic and supportive workplace.
The predicted salary is between 28800 - 43200 £ per year.
Jamavar is seeking an experienced and passionate Floor Manager to join our exceptional management team in the heart of Mayfair. This is an immediate start opportunity for a hospitality professional who thrives on delivering outstanding service, leading by example, and creating memorable guest experiences. Drawing inspiration from our rich heritage, refined interiors, and award-winning cuisine, the Floor Manager plays a vital role in upholding the standards that define Jamavar.
The Role
As Floor Manager, you will support the senior management team in ensuring excellence across service, product knowledge, cleanliness, and team performance. You will be highly visible on the floor, confident in decision-making, and proactive in maintaining the highest operational standards.
Key Responsibilities
- Service & Training
- Ensure consistently high service standards across all services
- Be fully aware of bookings and any special guest requirements
- Organise and manage the floor before and during service
- Train, guide, and support new starters
- Handle guest complaints professionally and escalate when required
- Take cash and card payments and confidently complete cash-up procedures
- Maintain strong knowledge of table numbers and floor layout
- Brief the team before each shift
- Attend all compulsory staff meetings and training sessions
- Maintain excellent allergen awareness
- Maximise sales opportunities through confident recommendations
- Demonstrate knowledge of the restaurant’s history and artwork
- Possess basic wine and cocktail knowledge
- Use EPOS systems (Tevalis) confidently
- Ensure all licensing laws and company policies are adhered to, including underage drinking
- Act immediately on any health and safety hazards (e.g. spills, trip hazards)
- Escalate unresolved issues promptly to management
- Be responsible for weekly fire alarm checks
- Promote a safe environment for guests and colleagues at all times
- Oversee cleanliness and upkeep of all sections
- Ensure all areas are fully set for service and closed down correctly
- Maintain impeccable personal hygiene, uniform, and appearance standards for self and team
- Ensure all equipment is cleaned and maintained according to daily and weekly checklists
- Manage inventory
- Order utensils and support other operational requirements as needed
What We’re Looking For
- Reliable, punctual, and highly organised
- A natural leader and team player
- Excellent spoken English and communication skills
- Strong guest service and problem-solving abilities
- Calm under pressure with a positive, professional attitude
- Eager to learn, develop, and grow within a premium hospitality environment
What We Offer
- A collaborative and supportive work environment
- Opportunities for professional development and career progression
- The chance to be part of a fun, forward-thinking, and passionate team
- Employee discounts across some of the most prestigious restaurants in the heart of Mayfair
We can't wait to hear from you!
Floor Manager in London employer: Jamavar
Contact Detail:
Jamavar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager in London
✨Tip Number 1
Get to know the venue! Before your interview, pop by Jamavar and soak in the atmosphere. This will help you understand the vibe and show your genuine interest in the place.
✨Tip Number 2
Practice your service scenarios! Think about how you'd handle guest complaints or train a new team member. Being prepared with real-life examples can really impress during your chat.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or at industry events. They might give you insider tips or even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our fantastic team at Jamavar.
We think you need these skills to ace Floor Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality shine through! We want to see how much you love creating memorable guest experiences and leading a team. Share specific examples that highlight your passion.
Tailor Your Application: Make sure to customise your application to fit the Floor Manager role at Jamavar. Highlight your relevant experience and skills that align with the job description. We appreciate when candidates take the time to connect their background to our needs.
Be Professional Yet Approachable: While we love a friendly tone, remember to keep it professional. Use clear language and avoid slang. We’re looking for someone who can communicate effectively with both guests and the team, so show us you can do just that in your writing!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team at Jamavar!
How to prepare for a job interview at Jamavar
✨Know Your Stuff
Familiarise yourself with Jamavar's history, menu, and service style. Being able to discuss the restaurant's heritage and cuisine will show your passion and commitment to the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight situations where you trained new staff or resolved guest complaints effectively, as this will demonstrate your ability to manage and inspire others.
✨Be Proactive and Engaging
During the interview, be ready to discuss how you would maintain high service standards and handle busy periods. Show that you're not just reactive but can anticipate needs and create memorable experiences for guests.
✨Dress to Impress
As a Floor Manager, your appearance sets the tone for the team. Dress smartly and maintain impeccable personal hygiene to reflect the high standards expected at Jamavar. This will also help you feel more confident during the interview.
