£28,000-£32,000 DOE | Full-time | JAMA Logistics
We are looking for a highly organised Customer Service Manager to become the information and customer-service backbone of our transport operation.
This role sits directly beneath our Operations Manager and alongside the Transport Controller. Your job is to make sure bookings, updates, exceptions, PODs, additional charges and operational information are accurate and controlled from start to finish.
You will be expected to:
- Process bookings and confirmations accurately.
- Keep customers updated before they need to chase.
- Own ETA queries, PODs and routine service communication.
- Track operational exceptions through to resolution.
- Maintain accurate job records and customer portals.
- Collect evidence for delays, detention and additional charges.
- Support clean handovers and accurate invoicing.
- Help the transport team stay organised when the operation gets busy.
We are looking for someone with a strong service attitude, excellent organisation and the confidence to take ownership. Transport experience is useful but we will value the right attitude and ability to learn.
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Customer Service Manager in Manchester employer: Jamalogistics
JAMA Logistics is an exceptional employer located in the vibrant city of Manchester, offering a dynamic work culture that fosters collaboration and innovation. Employees benefit from hands-on experience in transport operations, with ample opportunities for professional growth and development, making it an ideal place for those looking to advance their careers in logistics. With a focus on efficiency and continuous improvement, JAMA Logistics empowers its team members to make impactful contributions while enjoying a supportive and engaging workplace.
