JAMA Logistics in Manchester is seeking a highly organised Customer Service Manager to become the information and customer-service backbone of our transport operation. This full-time role aims to ensure bookings, updates, exceptions, PODs, additional charges and operational information are accurate and controlled from start to finish.
You will process bookings, keep customers updated, own ETA queries and PODs, track exceptions, maintain records, collect evidence for delays/detention, and support
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Transport Operations & Customer Experience Lead in Manchester employer: JAMA Logistics
At JAMA Logistics, we pride ourselves on being an exceptional employer that fosters a high-performance culture where every team member is valued and empowered to grow. Located in Manchester, our dynamic environment encourages collaboration and innovation, providing clear pathways for career progression alongside competitive pay and performance-based incentives. Join us to be part of a meaningful journey where your contributions truly matter and help shape the future of logistics.
