For the right person there is a genuine route into transport planning and wider operations at a busy logistics operation based in Manchester.
£28,000-£32,000 DOE | Full-time | JAMA Logistics
We are looking for a highly organised Customer Service Manager to become the information and customer-service backbone of our transport operation.
This role sits directly beneath our Operations Manager and alongside the Transport Controller. Your job is to make sure bookings, updates, exceptions, PODs, additional charges and operational information are accurate and controlled from start to finish.
You will be expected to:
- Process bookings and confirmations accurately.
- Keep customers updated before they need to chase.
- Own ETA queries, PODs and routine service communication.
- Track operational exceptions through to resolution.
- Maintain accurate job records and customer portals.
- Collect evidence for delays, detention and additional charges.
- Support clean handovers and accurate invoicing.
- Help the transport team stay organised when the operation gets busy.
We are looking for someone with a strong service attitude, excellent organisation and the confidence to take ownership. Transport experience is useful but we will value the right attitude and ability to learn.
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Customer Service Manager in Manchester employer: JAMA Logistics
At JAMA Logistics, we pride ourselves on being an exceptional employer that fosters a high-performance culture where every team member is valued and empowered to grow. Located in Manchester, our dynamic environment encourages collaboration and innovation, providing clear pathways for career progression alongside competitive pay and performance-based incentives. Join us to be part of a meaningful journey where your contributions truly matter and help shape the future of logistics.
