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For Companies At a Glance
- Tasks: Oversee global mobility services and enhance client relationships for a diverse portfolio.
- Company: Dynamic company focused on global mobility solutions with a collaborative environment.
- Benefits: Negotiable salary, bonus, benefits, and opportunities for professional growth.
- Why this job: Join a team that drives impactful change in global mobility and client satisfaction.
- Qualifications: Experience with global corporate clients and strong communication skills required.
- Other info: Exciting role with potential for career advancement and hands-on involvement.
The predicted salary is between 36000 - 60000 £ per year.
Job Type: Permanent
Location: London
Salary: Negotiable + Bonus + Benefits
Reporting to the Global Mobility Services Director, this role offers an opportunity to oversee the delivery of a wide range of global mobility services to a challenging client portfolio as well as being a contributor to support the growth of the business.
The Role
- Ensure that the client account services teams deliver services in accordance with scope, SLAs /KPIs.
- Ensure that the client account services teams apply a proactive approach to client issues and opportunities for service delivery improvement for the customer.
- Act as the point of escalation for resolving account issues to the satisfaction of the client and ensure Client Manager is proactively informed of any issues and resolution.
- Ensure that resourcing on the account is managed commercially and without risk to service delivery.
- Conduct root cause analysis of issues to prevent reoccurrence.
- Support the optimisation of the Client Manager's revenue opportunities for each client account.
- Support Client Manager in implementing annual business development plan for client portfolio.
- As directed by line manager in liaison with the sales team, proactive involvement in responding to RFPs and sales presentations for new sales prospects and contract renewals to cover service and operational aspects.
- Oversight for all management reporting related to service delivery.
- Drive cost and process efficiencies for client portfolio.
- Conduct Quarterly Service Reviews and attend monthly internal calls with Client Manager to support them on operational issues. Ensure minimum quarterly reporting sent to assigned clients (or more frequently as implemented).
- Participate fully as accountable resource in the core implementation project team for new client implementations and existing client re-implementations as the responsible party for operational aspects of the engagement as defined in the Implementation Governance Programme.
- Ensure that clients, suppliers, all existing team members and/or new team members are fully trained and competent in the application of client policy, defined processes and the technology used to manage the client and continue to remain up to date on all account changes.
- Ensure service issues are dealt with effectively.
- Understand all aspects of the contract and how to perform against it.
- Support the Client Manager on client financial matters including forecasting for budget purposes. The role holder is responsible for meeting monthly billing and debtor collection targets.
- Support the portfolio financial performance to budget for each client account and ensure Client Manager is proactively informed.
- Undertake projects and consulting work, as requested by senior leadership.
- Maintain competitor awareness and market activity understanding.
- Understand the clients' business, how our service affects it and how improvements can impact their performance.
- Be comfortable in discussing wider product offerings to existing clients and targets.
The Person
- Previous experience of servicing large global corporate clients, covering all global mobility operational dimensions including: Supplier management, Financial management and Global compliance.
- Successfully managing international relationships.
- Capability to present in sales proposal situations.
- Educated to a minimum of 'A' level or equivalent, ideally with a Bachelor's degree or equivalent experience and professional qualifications such as ATII, CRP, CIPD, GMS, etc.
- Familiar with the usual Microsoft software packages.
- Excellent communication skills, innovative and creative thinking, customer centric approach.
- Leads by example.
- Working with and delivering through others.
- Team player, willing to actively support account team and be hands-on with delivery when required.
- Market Awareness and strategic thought around new opportunities.
- Ability to build and maintain relationships.
- Integral in conflict resolution within the organisation.
- Attention to detail and timely response.
- Robust follow-up on delegated tasks to ensure appropriate results.
- Adherence to established guidelines and procedures.
APPLY NOW
To apply for the position, please send your CV to Andy Shaw via the 'apply now' button.
Global Mobility Account Manager in London employer: JAM
Contact Detail:
JAM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Mobility Account Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the global mobility sector and let them know you're on the hunt for a new role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their global mobility services and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they do.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in managing international relationships and financial aspects can benefit their client portfolio. A confident delivery can make all the difference in landing that job.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Global Mobility Account Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Global Mobility Account Manager role. Highlight your experience with global corporate clients and any relevant qualifications. We want to see how your skills match what we're looking for!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use numbers and examples to demonstrate how you’ve improved service delivery or managed client relationships. This helps us see the impact you've made in previous roles.
Be Clear and Concise: When writing your application, keep it clear and concise. Avoid jargon and make sure your points are easy to understand. We appreciate straightforward communication, especially when it comes to complex topics like global mobility.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at JAM
✨Know Your Client
Before the interview, research the company’s client portfolio and understand their global mobility needs. This will help you demonstrate your knowledge of how to manage large corporate clients effectively and show that you're proactive about understanding their business.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've resolved client issues or improved service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to conduct root cause analysis and implement effective solutions.
✨Demonstrate Financial Acumen
Since the role involves financial management, brush up on your budgeting and forecasting skills. Be ready to talk about how you've supported financial performance in previous roles and how you can contribute to meeting billing and debtor collection targets.
✨Engage with Strategic Thinking
Prepare to discuss how you can identify new opportunities for growth within existing accounts. Think about how your innovative and customer-centric approach can drive cost efficiencies and enhance service delivery, and be ready to share your ideas during the interview.
