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- Tasks: Coordinate international moves, ensuring top-notch customer service from start to finish.
- Company: Join a leading services organisation in the global mobility sector.
- Benefits: Enjoy a competitive salary, bonuses, and flexible hybrid working options.
- Why this job: Be part of a dynamic team that values innovation and client satisfaction.
- Qualifications: Experience in move management or logistics is essential; strong customer service skills required.
- Other info: This is a permanent, full-time role with immediate availability.
The predicted salary is between 24000 - 32000 £ per year.
This leading services organisation is actively seeking an addition to their International Move Management team. The successful candidate will be responsible for coordinating moves from start to finish delivering the highest levels of customer service.
The Role:
- Manage moves from inquiry to closing
- Actively manage file to company standards, acting within company guidelines at all times
- Ensure client records on company computer system are accurate and entered in a timely manner
- Proactively assist clients with all queries and obtain information when answers are not known
- Demonstrate a proactive approach to potential problems, acting to resolve them quickly
- Seek opportunities for improving quality and willingly share innovative ideas
- Establish & maintain good working relationships, within the team, with other departments & with subcontractors and suppliers
- Answer all inter-departmental queries in a timely & friendly manner
- Ensure relevant parties receive all relevant documentation in a timely and polite manner, and keep them fully informed of all relevant aspects of the move
- Ensure client satisfaction by providing seamless back up cover to other team members
- Demonstrate continual awareness of Company core values
- Deal in an ethical & honest manner in all ways
- Support the company & team in all activities, and promote goodwill
The Person:
The successful candidate will have previous experience in either move management, household goods, relocation services or the logistics industry. Applicants must have excellent customer service and coordination skills.
To apply for the position, please send your CV to Andy Shaw via the 'apply now' button.
International Move Coordinator employer: JAM
Contact Detail:
JAM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land International Move Coordinator
✨Tip Number 1
Familiarise yourself with the logistics and relocation industry. Understanding the key players, common challenges, and best practices will help you speak confidently about your knowledge during interviews.
✨Tip Number 2
Network with professionals in the move management field. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities.
✨Tip Number 3
Prepare to discuss specific examples of how you've handled customer service challenges in the past. Highlighting your problem-solving skills and ability to maintain client satisfaction will set you apart.
✨Tip Number 4
Research StudySmarter and our core values. Being able to articulate how your personal values align with ours will demonstrate your commitment and fit for the role.
We think you need these skills to ace International Move Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in move management, household goods, or relocation services. Use specific examples that demonstrate your customer service and coordination skills.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the role. Explain how your previous experiences align with the requirements and express your enthusiasm for the position.
Highlight Problem-Solving Skills: In your application, provide examples of how you've proactively resolved issues in past roles. This will showcase your ability to handle potential problems effectively, which is crucial for this position.
Showcase Teamwork and Communication: Emphasise your ability to establish and maintain good working relationships. Mention any experiences where you successfully collaborated with different departments or external partners.
How to prepare for a job interview at JAM
✨Showcase Your Customer Service Skills
As an International Move Coordinator, you'll need to demonstrate excellent customer service abilities. Prepare examples from your past experiences where you successfully managed client queries or resolved issues, highlighting your proactive approach.
✨Familiarise Yourself with Move Management Processes
Understanding the intricacies of move management is crucial. Brush up on the typical processes involved in coordinating moves, and be ready to discuss how you would handle various scenarios that may arise during a move.
✨Emphasise Team Collaboration
This role requires strong collaboration with various departments and subcontractors. Be prepared to talk about your experience working in teams, how you maintain good relationships, and how you ensure effective communication across different parties.
✨Demonstrate Problem-Solving Abilities
The ability to proactively identify and resolve potential problems is key. Think of specific instances where you encountered challenges in previous roles and explain how you addressed them, showcasing your innovative thinking and adaptability.
