At a Glance
- Tasks: Manage daily operations and support residents in a vibrant housing community.
- Company: Join Onward Homes, a leading social housing provider in the Northwest.
- Benefits: Enjoy 40 days of paid holiday, health cash plan, and a matched pension scheme.
- Other info: Flexible working environment with opportunities for training and volunteering.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Strong organisational and communication skills; experience with older people is a plus.
The predicted salary is between 28700 - 28700 £ per year.
The Scheme Manager position in Liverpool is a full-time role with Onward, offering a salary of £28,700.
You will oversee daily operations, ensuring residents receive effective support while maintaining building standards and safety.
Responsibilities include managing tenancies, coordinating maintenance, handling enquiries, and promoting community wellbeing.
This permanent post suits someone with strong organisational abilities and interpersonal skills.
The employer provides 40 days of paid holiday, a pension with matched contributions, and a health cash plan.
Working patterns are standard full-time hours, with a focus on delivering reliable, resident-centred service.
This role demands initiative, clear communication, and a practical approach to problem‑solving within a housing environment.
About The Role
What you can expect from us.
We offer a competitive salary of £28,700 per annum. 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks.
Salary Finance – access both short and long terms loans, plus provides access to a savings facility.
Opportunity to further increase annual leave with service or through the holiday purchase scheme.
Immediate entry to our Pension scheme (matched contributions up to 10%).
A great flexible working environment, with a range of family friendly policies.
Health cash plan with financial benefits and the option to extend to your family.
Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
Paid leave for absence including sickness, maternity, paternity, and adoption leave.
Access of up to £150 annually through the 'Learning for life' scheme.
Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
Develop your career with support and access to training and qualifications. 2 paid half days volunteering per year.
About the role
Onward Homes are now recruiting for a Scheme Manager for our Liverpool Stanley Terrace Housing with care development.
The site features 38 modern apartments alongside a range of helpful on-site services, including tailored care packages for those who need them.
Job Requirements
The role will be based at Stanley Terrace – Liverpool. A Full UK Driving Licence and access to your own car is required for this role.
- Job Responsibilities
- The purpose of the role is to provide intensive housing and building management services, at Onward sheltered housing schemes enabling tenants to live confidently and independently in their own homes and ensuring Onward meet its health & safety and compliance requirements.
- Provide each tenant with an agreed level of intensive housing management.
- Respond to tenant and scheme emergencies.
- Provide each resident with regular contact and a Personal Emergency Evacuation Plan (PEEPS).
- Health & Safety Compliance – Ensure that each Sheltered Housing scheme meets the regulatory standards for all health and safety and compliance requirements.
- Ensure the property logbooks are up to date and all requirements are met.
- Partnership Working – Liaise with health and social care providers, voluntary agencies, and others assisting tenants to maintain their accommodation.
- Develop processes of direct communication with tenants, relatives of tenants, the wider community and external parties.
- Neighbourhoods – Ensure all voids, lettings and housing management issues are communicated to neighbourhoods ensuring collaborative working.
Ensure that effective, sensitive management practices are maintained by implementing Onward management procedures within the scheme.
- Line Management & Leadership – Whilst the role has not direct line management responsibilities, our Scheme Managers will lead through setting a positive example in delivering a first class housing management service through our value of "Excellence, Creativity and Respect".
- Building Management – Oversee the day to day running of scheme, including reporting repairs, health and safety concerns, reducing risk and ensuring security of the building is maintained.
Report and monitor performance of repairs and service contracts.
Skills/Experience
- Essential: Experience of dealing with older people in a service environment.
- Experience of building management and compliance requirements.
- Relevant knowledge of Health and Safety policies and risks.
- Ability to work on your own initiative as part of a dispersed team.
- Skilled communicator with excellent customer service skills.
- Experience of working proactively to improve services and customer satisfaction.
- IT skills – Microsoft office up to an intermediate level.
- Satisfactory Disclosure Barring Service (DBS) reference.
- Desirable: Knowledge of CQC requirements.
Qualifications
- Essential: Educated to GCSE standard or equivalent qualification/experience.
- Desirable: National Wardens Certificate / Sheltered Housing Certificate or equivalent.
- About The Organisation
About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region.
We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year.
We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.
In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.
We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve.
We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates.
Please let us know if there is anything we can do to assist you with our recruitment process via the email address below.
At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process.
We do not use AI to make hiring decisions.
If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team at Human Resources Team@onward. co. uk and a member of the HR Team will be in touch.
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Scheme Manager in West Kirby employer: JAM Recruitment Ltd
At JAM Recruitment Ltd, we pride ourselves on being an exceptional employer that values the growth and development of our team members. Located in Birmingham, we offer a dynamic work culture that fosters collaboration and innovation, alongside competitive salaries and hybrid working options. With a strong focus on career progression, our employees are empowered to take on leadership roles and make a meaningful impact in the field of personal injury law.
StudySmarter Expert Advice🤫
We think this is how you could land Scheme Manager in West Kirby
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at JAM Recruitment Ltd.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from JAM Recruitment Ltd!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like JAM Recruitment Ltd, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at JAM Recruitment Ltd or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Scheme Manager in West Kirby
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to JAM Recruitment Ltd:Before hitting send, make sure to tailor your application specifically to JAM Recruitment Ltd! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at JAM Recruitment Ltd
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
