At a Glance
- Tasks: Be the friendly voice helping residents with their enquiries and guiding them to services.
- Company: Join Warwickshire County Council, a supportive team making a difference in the community.
- Benefits: Earn £13.69 per hour, with potential for permanent employment and salary growth.
- Other info: Enjoy a hybrid work model with full training and support available.
- Why this job: Make a real impact by assisting residents and enhancing their experience with council services.
- Qualifications: Strong communication skills and a knack for problem-solving are key.
The predicted salary is between 13.69 - 13.69 £ per hour.
Overview
The Customer Service Advisor role in Warwick involves acting as the first point of contact for Warwickshire County Council, handling diverse enquiries across services such as Highways, Blue Badges, and Country Parks. This temporary position offers £13.69 per hour, with a Monday‑to‑Friday working pattern totalling 37 hours weekly. It is based at Bedworth or Warwick with hybrid options, and provides a pathway to permanent employment, with a starting salary rising to £28,142.
Responsibilities
- Support Warwickshire residents by offering information on how to access services.
- Collect information on behalf of council service teams.
- Support people to access council services online.
- Help customers build confidence and skills to complete transactions digitally.
- Respond appropriately to customer enquiries via phone, email, or other chosen channels, ensuring a positive customer experience.
- Work from a Warwickshire County Council office site in Warwick or Bedworth, or from home, while maintaining high standards.
Qualifications
- A good level of verbal and written English.
- Confident communicating with a wide range of customers.
- Strong questioning, listening, and problem‑solving skills.
- Resilient and professional when dealing with challenging conversations.
- Good basic IT skills with the ability to learn new systems (full training provided).
- Able to use multiple systems and knowledge bases while on calls.
- Self‑motivated and disciplined when working remotely, with reliable broadband.
- Confident to ask for support when needed, with help always available.
Location & Hours
Monday to Friday – 37 hours a week. Location: Bedworth/Warwick/Hybrid. Salary £13.69 per hour – £26,403 per annum (rising to £28,142).
Customer Service Advisor in Warwick employer: JAM Recruitment Ltd
At JAM Recruitment Ltd, we pride ourselves on being an exceptional employer that values the growth and development of our team members. Located in Birmingham, we offer a dynamic work culture that fosters collaboration and innovation, alongside competitive salaries and hybrid working options. With a strong focus on career progression, our employees are empowered to take on leadership roles and make a meaningful impact in the field of personal injury law.
