At a Glance
- Tasks: Support global Dynamics 365 implementations and drive user adoption.
- Company: Join a leading global manufacturing and distribution firm.
- Benefits: Competitive salary, hybrid work model, and career development opportunities.
- Other info: Exciting role with significant impact on international operations.
- Why this job: Shape global business processes and become a CRM expert.
- Qualifications: Experience as a Business Analyst and familiarity with Dynamics 365.
The predicted salary is between 40000 - 50000 £ per year.
The Business Sales Analyst Dynamics 365 position in Walsall is a full‑time, hybrid role requiring three days on‑site, with a salary of £40,000 to £50,000 per annum.
You will join a global programme focused on improving commercial processes and driving user adoption of Microsoft Dynamics 365.
Responsibilities include supporting business transformation within the Commercial Excellence team, gathering requirements, and influencing how international operations function.
Key skills sought include experience as a Business Analyst, a passion for process improvement, and familiarity with sales systems.
This role offers the chance to shape a major transformation initiative for a leading manufacturing and distribution firm.
Sales Business Analyst (Dynamics 365) Salary: £40,000 - £50,000 pa
Location: Hybrid (3 days on‑site) – Walsall (preferred) or West Sussex, County Durham, London, Belfast or Mallow
Are you an experienced Business Analyst with a passion for improving business processes, driving user adoption and delivering business transformation?
Do you want to play a key role in a global Microsoft Dynamics 365 programme where you'll influence how an international business operates for years to come?
We're supporting a leading global manufacturing and distribution business with the appointment of a Sales Business Analyst to join their Commercial Excellence team during an exciting period of global transformation.
This is far more than a traditional Business Analyst role.
You'll initially support the global rollout of Microsoft Dynamics 365 Finance & Operations before becoming a key member of the implementation of Dynamics 365 Sales (CRM), helping to define and embed a new global sales operating model.
Long‑term, you'll become the subject matter expert for the CRM platform, working alongside senior commercial leaders to improve sales processes, user adoption and commercial performance across multiple international locations.
This role has been created to support a multi‑phase global transformation programme.
Initially, you'll play a key role in supporting the rollout of Dynamics 365 Finance & Operations, ensuring sales teams are trained, engaged and fully supported throughout each implementation.
Following the ERP rollout, you'll move into the implementation of a new global Dynamics 365 Sales (CRM) platform.
As the programme evolves, you'll become a key member of the Commercial Excellence team, supporting continuous improvement initiatives, standardising global sales processes and helping maximise the value of the CRM platform across the business.
Key Responsibilities
- Support global Dynamics 365 Finance & Operations implementations and go‑live activities.
- Deliver user training, workshops and hypercare support.
- Gather business requirements and document business processes.
- Support User Acceptance Testing (UAT), defect management and release activities.
- Work closely with Sales, Commercial Excellence, IT, Business Intelligence and external implementation partners.
- Help define and implement global sales processes within Dynamics 365 Sales.
- Create user documentation, training materials and process guides.
- Champion CRM adoption and continuous process improvement.
- Support reporting, forecasting and commercial excellence initiatives.
About You
You’ll be an experienced Business Analyst, CRM Business Analyst, Sales Systems Analyst or Dynamics 365 Functional Consultant who enjoys improving business processes and supporting users through change.
You’ll ideally bring
- Experience supporting Microsoft Dynamics 365 implementations (Finance & Operations and/or Dynamics 365 Sales).
- Strong business analysis skills including requirements gathering, process mapping and documentation.
- Experience supporting User Acceptance Testing (UAT), go‑live activities and hypercare.
- Excellent stakeholder management and communication skills.
- Experience delivering training and driving user adoption.
- A collaborative approach with the ability to work across technical and non‑technical teams.
- Experience within manufacturing, engineering or distribution would be advantageous but is not essential.
If you're looking for an opportunity where you can influence global business processes, support a major Dynamics 365 transformation and develop into a recognised CRM subject matter expert, we'd love to hear from you.
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Business Sales Analyst Dynamics 365 in Walsall employer: JAM Recruitment Ltd
At JAM Recruitment Ltd, we pride ourselves on being an exceptional employer that values the growth and development of our team members. Located in Birmingham, we offer a dynamic work culture that fosters collaboration and innovation, alongside competitive salaries and hybrid working options. With a strong focus on career progression, our employees are empowered to take on leadership roles and make a meaningful impact in the field of personal injury law.
StudySmarter Expert Advice🤫
We think this is how you could land Business Sales Analyst Dynamics 365 in Walsall
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We think you need these skills to ace Business Sales Analyst Dynamics 365 in Walsall
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at JAM Recruitment Ltd, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at JAM Recruitment Ltd
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with JAM Recruitment Ltd’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
