At a Glance
- Tasks: Provide first-line IT support and assist customers via phone, email, and web chat.
- Company: Join Manpower UK, a leader in customer service solutions.
- Benefits: Earn up to £16.11 per hour with flexible shift patterns.
- Other info: Enjoy a dynamic work environment with full training provided.
- Why this job: Make a difference by helping customers solve their IT issues.
- Qualifications: Great communication skills and a passion for customer service are essential.
The predicted salary is between 16.11 - 16.11 £ per hour.
Manpower UK is seeking a Customer Service Advisor – Out of Hours for a temporary role based in Trafford. The position is office‑based and involves providing first‑line IT support as the initial customer contact point. The role offers a competitive rate of up to £16.11 per hour, inclusive of shift allowance, and follows a three‑week rotation combining night and day shifts, ensuring 24/7 coverage.
Responsibilities
- Respond to customer requests via telephone, email, and web chat.
- Log all requests using the appropriate call‑logging software.
- Resolve issues or provide advice and guidance over the phone.
- Assign calls to the relevant support teams when needed.
- Handle back‑office requests as required.
- Advise customers and support teams on known problems/workarounds.
- Keep customers updated on the progress of their request or incident.
- Contribute to team success by meeting agreed personal targets.
Qualifications
- Excellent communication skills, both verbal and written.
- A genuine passion for delivering great customer service.
- Willingness to learn and adapt.
- Ability to work independently and as part of a team.
- Strong problem‑solving skills.
- Confidence working under pressure.
- Previous customer service experience is an advantage.
- IT knowledge is desirable; full training will be provided.
Working Pattern
The working pattern follows a 3‑week rotation combining night shifts (1800–0700) and day shifts (0700–1800).
Typical-week schedule:
- Week 1: Mon–Off, Tue–Off, Wed–Off, Thu–Night, Fri–Night, Sat–Night, Sun–Night
- Week 2: Mon–Off, Tue–Off, Wed–Off, Thu–Off, Fri–Off, Sat–Day, Sun–Day
- Week 3: Mon–Night, Tue–Night, Wed–Night, Thu–Off, Fri–Off, Sat–Off, Sun–Off
Salary
£16.11 per hour (combined standard rate and shift allowance).
Location
Capgemini, Trafford Park, Stretford, Manchester M417HA.
