At a Glance
- Tasks: Investigate consumer complaints and enforce Trading Standards legislation.
- Company: Hillingdon Council, committed to consumer protection and business compliance.
- Benefits: Competitive pay of £39.67 per hour and hybrid working options.
- Other info: Dynamic role with opportunities to collaborate and support vulnerable consumers.
- Why this job: Make a real difference in your community by tackling unfair trading practices.
- Qualifications: Trading Standards qualification or equivalent experience required.
The predicted salary is between 39.67 - 39.67 £ per hour.
Job Overview
The Trading Standards Officer position at Hillingdon Council is a temporary contract (£39.67 per hour) offering hybrid working.
The role focuses on consumer protection, business compliance, and enforcement across the borough and requires a strong analytical and investigative skill set.
- Location & Working Pattern
- Location: Civic Centre, High Street, Uxbridge, Middlesex, UB8 1UW Working Pattern: Hybrid
Responsibilities
- Investigate consumer complaints and service requests.
- Lead criminal and civil investigations into breaches of Trading Standards legislation.
- Tackle rogue traders, scams and unfair trading practices.
- Manage product withdrawals and recalls.
- Gather evidence, conduct inspections and interview persons under PACE.
- Prepare high quality case files and infringement reports for legal proceedings.
- Attend court and present evidence where required.
- Provide advice and guidance to businesses to promote compliance.
- Collaborate with internal departments and external enforcement agencies.
- Maintain accurate case records and intelligence reports.
- Support vulnerable consumers and refer cases to appropriate partner organisations.
Qualifications & Experience
- A recognised Trading Standards qualification (e. g. DTS, DCATS, DCA, CSCATS) with relevant modules, or an accredited Consumer Protection degree, or equivalent experience.
- Significant experience of Trading Standards enforcement within a local authority or similar regulatory environment.
- Experience conducting complex investigations and preparing cases for prosecution.
- Strong knowledge of Trading Standards legislation, PACE, CPIA, RIPA and related enforcement procedures.
- Excellent report writing, interviewing and evidence gathering skills.
- Experience working with businesses of all sizes and a customer focused approach to regulatory compliance.
- Confidence in building relationships with residents, businesses, legal professionals and partner agencies.
- Excellent organisational skills with the ability to manage a varied caseload.
Skills
- Sound judgement and decision making.
- Excellent communication and report writing abilities.
- Strong organisational and case management capabilities.
- Ability to interpret and apply legislation effectively.
- Collaborative working with a diverse range of internal and external stakeholders.
Trading Standards Officer employer: JAM Recruitment Ltd
At JAM Recruitment Ltd, we pride ourselves on being an exceptional employer that values the growth and development of our team members. Located in Birmingham, we offer a dynamic work culture that fosters collaboration and innovation, alongside competitive salaries and hybrid working options. With a strong focus on career progression, our employees are empowered to take on leadership roles and make a meaningful impact in the field of personal injury law.
