This full-time, office-based CUSTOMER SERVICE ADVISOR role in Tewkesbury offers a basic salary of £25,000 to £27,000, with bonus potential taking total earnings to £30,000.
Applicants should bring prior experience from financial services, insurance, telecommunications or a comparable compliance-driven sector, ideally gained in a call centre. Strong communication, attention to detail and problem-solving abilities are essential.
The position suits someone committed to delivering high standards of care while meeting performance targets.
Customer Service Advisor – Tewkesbury
Customer Service Key Responsibilities
- Deliver an exceptional service to both new and existing customers, resolving queries efficiently, accurately and professionally.
- Contribute to team sales targets and objectives through the selling and servicing of policies, including policy renewals.
- Identify opportunities to enhance the customer experience and exceed expectations, while always acting in the best interests of both the customer and insurer.
- Handle both inbound and outbound customer enquiries and provide a consistently high level of service.
- Support the wider team and department with administrative tasks, including processing post, issuing cover notes, marketing activities and data inputting.
- Process mid-term adjustments and manage renewal invitations across a range of products.
- Ensure all client documentation is issued accurately and internal records are kept fully up to date.
- Maintain an up-to-date knowledge of product developments, market trends and scheme facilities.
- Handle customer complaints and challenging situations professionally, escalating matters where appropriate, including those that may fall under FCA reportable requirements.
- Actively promote additional products and identify opportunities to cross-sell across the company.
Skills & Experience
- Previous experience in a customer service role within a regulated environment , such as financial services, insurance or telecommunications.
- Experience within a call centre, insurance claims, account handling, customer service, telesales or sales advisor environment would be advantageous.
- Strong communication and interpersonal skills, with a genuine focus on delivering excellent customer service.
- Strong IT skills and confidence using Microsoft 365 .
- The ability to work accurately, professionally and effectively in a busy customer-focused environment.
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CUSTOMER SERVICE ADVISOR in Tewkesbury employer: JAM Recruitment Ltd
BAE Systems is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. With a strong focus on employee growth and development, you will have access to cutting-edge technology and the opportunity to contribute to meaningful projects that enhance global security. Located in Christchurch or Frimley, you will be part of a diverse team dedicated to pioneering advancements in defence and aerospace, ensuring a rewarding career path in a company that values your unique skills and perspectives.
