At a Glance
- Tasks: Assist customers with visa applications and ensure a smooth process.
- Company: Join Vali, a supportive team in Wandsworth focused on customer care.
- Benefits: Earn £15 per hour plus holiday pay, with potential for contract extension.
- Other info: Flexible part-time hours, perfect for students or those seeking extra income.
- Why this job: Make a difference by helping people navigate their visa journeys.
- Qualifications: Customer service experience and a valid DBS certificate required.
The predicted salary is between 15 - 15 £ per hour.
This temporary part-time Customer Service Advisor role with Vali in Wandsworth suits someone personable, proactive and adaptable. Working Monday to Friday, 7.30am to 11.30am, plus Saturdays, 8.45am to 12.45pm, the postholder greets applicants, helps complete and check forms, collects biometric information and documentation, and follows structured administrative processes for visa applications and renewals. A valid DBS certificate and immediate availability are essential. Strong communication, accuracy and customer care skills matter daily. The contract runs three months, possibly longer, paying up to £15.00 per hour through Love Success PLC, with holiday pay accrual.
About the Role: We are looking for a personable, proactive, and adaptable Customer Service Representative to support the day-to-day processing of visa applications and renewals. You will be the first point of contact for applicants, ensuring a smooth, professional, and positive experience throughout their visit.
What You’ll Be Doing:
- Greeting and assisting customers throughout the application process
- Supporting applicants with completing and checking forms
- Collecting biometric data and required documentation
- Following structured administrative and filing procedures
- Using a computer-based system to guide workflow
- Handling customer queries and complaints with diplomacy and confidence
What We’re Looking For:
- Proven experience in a customer-facing role
- The ability to stay calm and professional under pressure
- A can-do attitude and willingness to go the extra mile
- Experience working in a fast-paced, collaborative environment
- Strong communication skills and a patient, supportive approach
- A valid DBS certificate is required as part of the screening process.
You will be joining a supportive, hardworking, and friendly team.
Temporary Part Time Customer Service Advisor - Vali employer: JAM Recruitment Ltd
BAE Systems is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. With a strong focus on employee growth and development, you will have access to cutting-edge technology and the opportunity to contribute to meaningful projects that enhance global security. Located in Christchurch or Frimley, you will be part of a diverse team dedicated to pioneering advancements in defence and aerospace, ensuring a rewarding career path in a company that values your unique skills and perspectives.
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Part Time Customer Service Advisor - Vali
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like JAM Recruitment Ltd and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at JAM Recruitment Ltd and let us see your personality shine through!
We think you need these skills to ace Temporary Part Time Customer Service Advisor - Vali
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and JAM Recruitment Ltd.
Get Familiar with Our Brand:Before applying, take some time to learn about JAM Recruitment Ltd and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at JAM Recruitment Ltd
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress JAM Recruitment Ltd.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which JAM Recruitment Ltd will surely appreciate.
