Temporary Customer Service Representative - Edinburgh position based in Edinburgh offers an immediate start for three months, paying up to £13.50 per hour plus holiday accrual.
You will handle visa applications and renewals as the primary contact for applicants, guiding them through each stage of their visit.
This office-based role requires a valid DBS certificate and involves 37.5 hours weekly on a rota, including some Saturdays, with shifts between 8:00am and 5:30pm.
Your duties include greeting clients, helping with form completion, and verifying documentation for accuracy.
Strong communication skills, patience, and adaptability are essential for managing varied customer needs efficiently.
Prior administrative or customer-facing experience proves advantageous.
Location: Edinburgh (Office-based)
Pay: £13.50 per hour + holiday pay accrual
Duration: 3 Months
Hours: 37.5 hours per week, rota basis
Monday to Wednesday: 8:00am - 4:30pm
Thursday and Friday: 9:00am - 5:30pm
Saturday: 8:00am - 4:00pm / 2-4 Saturdays per month
Requirement: Valid DBS certificate
Start: Immediate availability essential
About the Role
We're looking for a personable, proactive, and adaptable Customer Service Representative to support the day-to-day processing of visa applications and renewals . You''ll be the first point of contact for applicants, ensuring a smooth, professional, and positive experience throughout their visit.
What You''ll Be Doing
- Greeting and assisting customers throughout the application process
- Supporting applicants with completing and checking forms
- Collecting biometric data and required documentation
- Following structured administrative and filing procedures
- Using a computer-based system to guide workflow
- Handling customer queries and complaints with diplomacy and confidence
What We''re Looking For
You''ll thrive in this role if you have:
- Proven experience in a customer-facing role
- The ability to stay calm and professional under pressure
- A can-do attitude and willingness to go the extra mile
- Experience working in a fast-paced, collaborative environment
- Strong communication skills and a patient, supportive approach
- A valid DBS certificate is required as part of the screening process.
You''ll be joining a supportive, hardworking, and friendly team.
#J-18808-Ljbffr
Temporary Customer Service Representative - Edinbur employer: JAM Recruitment Ltd
BAE Systems is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. With a strong focus on employee growth and development, you will have access to cutting-edge technology and the opportunity to contribute to meaningful projects that enhance global security. Located in Christchurch or Frimley, you will be part of a diverse team dedicated to pioneering advancements in defence and aerospace, ensuring a rewarding career path in a company that values your unique skills and perspectives.
