At a Glance
- Tasks: Provide top-notch technical support and solve complex problems for international clients.
- Company: Join a successful tech company with a focus on customer service and innovation.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Dynamic team environment with potential for international travel.
- Why this job: Make a real difference by enhancing customer experiences and working with diverse technologies.
- Qualifications: BSc in Computer Science or relevant experience in technical support.
The predicted salary is between 35000 - 40000 € per year.
We are seeking an intelligent, highly motivated Technical Support Engineer with excellent troubleshooting and communication skills to join our support team. The ideal candidate is a proficient problem solver, self-directed and passionate in providing exceptional customer service. This is a terrific opportunity to join a successful company, in a role supporting our international client base and offers exposure to a variety of different technologies.
RESPONSIBILITIES
- Logging and answering both technical and functional queries for international partners and customers
- Analysing and resolving application problems in complex, multi-tier customer deployments, often with no direct access to the affected system
- Participate in rota providing office cover from 8:00am to 10:30pm, Monday to Friday and out of hours on-call cover 24x7x365
- Identifying and reporting defects in our application code, and managing fixes through Development
- Documenting solutions to grow our knowledge base
- Making recommendations on areas of process improvement
- Suggesting and adopting ways to improve the overall customer experience
- Providing internal feedback on our products from a customer and technical perspective
KEY SKILLS AND EXPERIENCE
- BSc in Computer Science or equivalent relevant technical qualification, or professional work experience in a support function, ideally externally within a software company
- Experience of using case management tools
- Experience of using Virtual Machines
- Experience of multi-tier application support in a Microsoft environment, including: IIS, TCP/IP, MS SQL and MS SQL Server, Azure Active Directory/LDAP, COM/DCOM, PKI
- Exceptional analytical and troubleshooting skills
- Strong written and verbal communication skills
- Able to multi-task and prioritise effectively
- Experience of some of the following would be advantageous: Entra, Certificate Authorities, Smartcards and Middleware, Firewalls, Scripting languages and/or Development, Mobile app support and technologies, Salesforce administration desirable
GENERAL REQUIREMENTS
- Must be customer facing and enjoy working with partners and customers
- You will possess strong communication skills
- Able to work effectively alone and with others within own and wider teams to achieve successful resolution of customer's issues in a timely manner
- Driven and pro-active, with a can-do attitude
- Self-motivated, working with a minimum of supervision
- Willing and able to undertake rare international travel, if required, in carrying out Support duties
- Eligible to obtain UK security clearance
The salary is £35,000 to £40,000 plus benefits and offers hybrid working of 2x days per week on-site in Rugby.
Technical Support Engineer employer: JAM Recruitment Ltd
Join a dynamic and innovative company as a Technical Support Engineer, where you will be part of a collaborative team dedicated to delivering exceptional customer service to our international clients. With a strong focus on employee growth, we offer comprehensive training and development opportunities, alongside a supportive work culture that values your contributions. Enjoy the flexibility of hybrid working in Rugby, allowing you to balance your professional and personal life while being part of a forward-thinking organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in support roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Think of real-life scenarios where you solved complex problems and be ready to share them. We want to see that analytical mind in action!
✨Tip Number 3
Show off your communication skills! During interviews, practice explaining technical concepts in simple terms. This will demonstrate your ability to connect with customers and partners effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your technical support experience and any relevant qualifications to show us you're the right fit for the role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about providing exceptional customer service. Share specific examples of how you've solved problems in the past, as this will resonate with our team.
Show Off Your Communication Skills:Since strong communication is key for this role, ensure your application is clear and concise. Use proper grammar and structure to demonstrate your written communication skills right from the start.
Apply Through Our Website:We encourage you to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it’s super straightforward!
How to prepare for a job interview at JAM Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on the technologies mentioned in the job description, like IIS, MS SQL, and Azure Active Directory. Be ready to discuss your experience with these tools and how you've used them to solve problems in the past.
✨Show Off Your Troubleshooting Skills
Prepare to share specific examples of complex issues you've resolved. Think about times when you had to analyse a problem without direct access to the system and how you approached it. This will demonstrate your analytical skills and problem-solving abilities.
✨Communicate Clearly and Confidently
Since this role involves a lot of customer interaction, practice explaining technical concepts in simple terms. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts clearly.
✨Be Ready to Discuss Process Improvements
Think about any suggestions you have for improving customer experience or internal processes based on your previous roles. Companies love candidates who can bring fresh ideas to the table, so don’t hold back!
