At a Glance
- Tasks: Manage engineer workloads and ensure efficient service delivery across client environments.
- Company: Dynamic tech company with a supportive and collaborative culture.
- Benefits: Hybrid working, 25 days leave, private healthcare, and career development opportunities.
- Other info: Enjoy regular social events and clear paths for career progression.
- Why this job: Join a vibrant team and make a real impact in IT service coordination.
- Qualifications: Strong organisational skills and experience in coordinating workloads in a tech environment.
The predicted salary is between 30000 - 37500 £ per year.
Overview
The Service Desk Coordinator role in Norfolk involves managing engineer workloads, coordinating change management and provisioning requests, and ensuring service requests are delivered efficiently across multiple client environments.
This full‑time, permanent position offers a salary of £30,000 – £37,500 per annum (depending on experience) with hybrid working: one day per week in the King's Lynn office and four days working from home after induction.
Responsibilities
- Prioritise tickets, monitor multiple service desk queues and ensure requests progress within agreed SLAs.
- Schedule and allocate work to the Provisioning Team, track requests through to successful completion, and identify and Escalate potential risks or delays before they impact customers.
- Coordinate engineering workloads, manage stock movements, and maintain accurate inventory records.
- Coordinate equipment deliveries to customer sites across the UK and liaise with third‑party IT, telecoms and software suppliers.
- Keep clients updated via phone, email and service tickets, and produce weekly and monthly operational reports.
- Support the Service Desk Team Lead with service coordination activities.
Qualifications
- Excellent organisational, time‑management and communication skills, with the ability to manage multiple competing priorities.
- Strong attention to detail, confidence communicating with customers, suppliers and colleagues, and a proactive, positive approach to work.
- Experience coordinating workloads, schedules or service requests in an IT or technology environment is advantageous.
- Proficiency in Microsoft Office, particularly Outlook, Excel and Word; ability to remain calm under pressure and work effectively in a busy environment.
Benefits
- Hybrid working with four days working from home after induction.
- 25 days annual leave plus Bank Holidays.
- Contributory NEST pension scheme and private healthcare including health, dental and optical cover.
- Personal learning and development plan, monthly one‑to‑one development reviews and clear opportunities for career progression.
- Supportive and collaborative team culture, regular company social events, Dell laptop, dual monitors, docking station and headset, and free on‑site parking.
- Clear expectation of one anchor day each week in the King's Lynn office, with additional office attendance occasionally required.
- Working Arrangement
Monday to Friday, 9:00am – 5:30pm; one anchor day per week in the King's Lynn office, four days working from home.
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Service Desk Coordinator employer: JAM Recruitment Ltd
At JAM Recruitment Ltd, we pride ourselves on being an exceptional employer that values the growth and development of our team members. Located in Birmingham, we offer a dynamic work culture that fosters collaboration and innovation, alongside competitive salaries and hybrid working options. With a strong focus on career progression, our employees are empowered to take on leadership roles and make a meaningful impact in the field of personal injury law.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at JAM Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like JAM Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Desk Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to JAM Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at JAM Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at JAM Recruitment Ltd!
How to prepare for a job interview at JAM Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
