At a Glance
- Tasks: Coordinate logistics and ensure seamless customer order fulfilment from start to finish.
- Company: Join a supportive, forward-thinking organisation that values community spirit.
- Benefits: Competitive salary, daytime hours, and opportunities for professional development.
- Other info: Clear progression plan and collaborative culture focused on continuous improvement.
- Why this job: Make a real impact by delivering exceptional customer experiences in a dynamic environment.
- Qualifications: Strong organisational skills, problem-solving abilities, and experience in customer service or logistics.
The predicted salary is between 16.5 - 16.5 £ per hour.
Overview
The Service Delivery Coordinator in Coleshill acts as the central link between customers, internal teams, and logistics providers, ensuring seamless support from order to delivery.
This full-time, temp-to-perm position offers a salary of £30011.63 (£16.50 per hour) with favourable daytime hours from 0930 to 1700.
The role demands strong organisational abilities, proactive problem-solving, and effective communication to manage multiple priorities.
Key skills include relationship building and coordination across warehouse operations and third-party partners.
The position includes a clear progression plan within a forward-thinking organisation that values community spirit.
Candidates should be highly organised and prepared to deliver exceptional customer experiences.
Temp-to-perm opportunity with progression plan Favourable daytime hours (0930-1700) Forward-thinking company with community spirit Deliver Exceptional Customer Experiences
What You'll Be Doing
In this varied and rewarding role, you'll oversee the end-to-end logistics process, ensuring customer orders are fulfilled accurately, on time, and to the highest standard.
You'll coordinate daily activities across multiple teams, monitor order progress, resolve issues proactively, and keep customers informed every step of the way.
Your responsibilities will include managing order processing, preparing shipping documentation, coordinating with warehouse and logistics partners, tracking deliveries, and ensuring inventory and order information remains accurate.
You'll also support key customer accounts, raise quotations, manage purchase orders, and assist with invoicing processes where required.
Collaboration is at the heart of this role.
You'll work closely with colleagues across operations, sales, finance, and logistics to resolve challenges quickly, improve service delivery, and identify opportunities to enhance efficiency.
You'll also support customer meetings, contribute to project delivery, and help ensure service levels consistently exceed expectations.
Beyond day-to-day coordination, you'll play an active role in continuous improvement.
You'll review existing processes, identify opportunities to streamline workflows, contribute to operational improvements, and support internal quality, health and safety, and environmental standards.
You'll also assist in monitoring logistics performance, managing supplier relationships, and producing reports that help drive informed business decisions.
What We're Looking For
We're seeking someone with excellent organisational skills, strong commercial awareness, and a genuine passion for delivering outstanding customer service.
You'll be comfortable working in a fast-moving environment where priorities can change quickly and where effective communication is essential.
You'll ideally bring
- Experience in a customer service, service delivery, logistics, or operations coordination role.
- Strong problem-solving and decision-making skills.
- Excellent written and verbal communication abilities.
- Confidence using Microsoft Office, particularly Excel, alongside other business systems.
- Outstanding attention to detail and the ability to manage multiple tasks simultaneously.
- Strong relationship-building skills with both customers and internal stakeholders.
- A collaborative, positive approach with a commitment to continuous improvement.
- The ability to remain calm under pressure while maintaining high service standards.
- Experience within telecommunications, technology, logistics, or a similar operational environment would be highly advantageous, although candidates from other service-led industries are encouraged to apply.
Why Join Us?
You'll become part of a supportive, collaborative organisation that values initiative, professional development, and continuous improvement.
We believe our people are our greatest strength and encourage individuals to contribute ideas, develop new skills, and take ownership of their work.
An attractive annual salary of £30,001.63, equating to £16.48 per hour.
If you're passionate about delivering exceptional customer experiences, enjoy working with a wide range of stakeholders, and want to make a genuine impact within a growing organisation, we'd love to hear from you.
#J-18808-Ljbffr
Service Delivery Coordinator employer: JAM Recruitment Ltd
At JAM Recruitment Ltd, we pride ourselves on being an exceptional employer that values the growth and development of our team members. Located in Birmingham, we offer a dynamic work culture that fosters collaboration and innovation, alongside competitive salaries and hybrid working options. With a strong focus on career progression, our employees are empowered to take on leadership roles and make a meaningful impact in the field of personal injury law.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Coordinator
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like JAM Recruitment Ltd and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at JAM Recruitment Ltd!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like JAM Recruitment Ltd keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Service Delivery Coordinator
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to JAM Recruitment Ltd:This is your chance to really connect with the team at JAM Recruitment Ltd. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at JAM Recruitment Ltd
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with JAM Recruitment Ltd.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show JAM Recruitment Ltd that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at JAM Recruitment Ltd. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
