At a Glance
- Tasks: Coordinate engineers and manage schedules for a busy service operation.
- Company: Join a growing engineering business in Clapham, London.
- Benefits: Competitive salary, supportive team environment, and career progression opportunities.
- Other info: Fast-paced role with varied responsibilities and room for growth.
- Why this job: Be the backbone of operations and ensure top-notch customer service.
- Qualifications: Strong organisational skills and confident communication are key.
The predicted salary is between 30000 - 30000 £ per year.
The Service Coordinator (Clapham) position with RGB is a permanent, office-based role based in Clapham, London, offering a salary between £26,000 and £30,000 per annum.
Working full-time, Monday to Friday, you will support engineering operations by scheduling engineers across the capital and allocating planned maintenance, servicing, and reactive tasks.
This varied administrative position requires confident communication with engineers, customers, and contractors, alongside strong organisational skills to manage daily schedules effectively.
The role suits a proactive individual who thrives on coordination and delivering responsive customer service within a busy operational setting.
Full details of additional benefits are provided in the job description.
Service Desk Administrator Location: Clapham, London Salary: £28,000 per annum Hours: Full-time, Monday to Friday Office-based
About the Role
We are looking for a Service Desk Administrator to join our busy team based in Clapham, London.
The successful candidate will play a key role in supporting our engineering operations, ensuring engineers are efficiently scheduled and customers receive a professional and responsive service.
This is a varied administrative role suited to someone who is organised, proactive and confident communicating with engineers, customers, contractors and internal teams.
Key Responsibilities
- Schedule and coordinate engineers across London.
- Allocate planned maintenance, servicing and reactive jobs to engineers.
- Manage and update the engineers' daily schedules.
- Liaise with engineers throughout the day to ensure jobs are completed on time.
- Contact customers and residents to arrange appointments and access.
- Manage incoming service requests and allocate jobs appropriately.
- Monitor outstanding and completed works.
- Update the service management system with job details and engineer information.
- Ensure engineers have the correct job information and access details.
- Follow up outstanding jobs, reports and paperwork.
- Assist with organising PPM and servicing schedules.
- Communicate changes to engineers and customers promptly.
- Deal with general customer and service enquiries.
- Assist with invoicing, purchase orders and general administration where required.
- Maintain accurate records and filing systems.
- Produce basic reports and spreadsheets.
- Support the Service Manager and wider operations team with day-to-day administration.
- Ensure a high level of customer service is maintained at all times.
About You
- Highly organised with excellent attention to detail.
- Confident communicating by telephone and email.
- Comfortable working in a busy, fast-paced service environment.
- Able to prioritise multiple jobs and changing schedules.
- Proactive and able to solve problems quickly.
- Computer literate with good knowledge of Microsoft Office, particularly Outlook and Excel.
- Professional and confident when dealing with customers and engineers.
- A strong team player who can also work independently.
- Previous experience within a service desk, scheduling, facilities, maintenance or engineering environment would be highly advantageous.
What We Offer
- Full-time, office-based position in Clapham, London.
- Monday to Friday working week.
- Opportunity to join an established and growing engineering business.
- Varied role with responsibility across the service and engineering operation.
- Opportunity for career progression and development.
- Supportive team environment.
The Opportunity
This is an excellent opportunity for an experienced administrator, service coordinator or scheduler looking to join a specialist plumbing, heating and HIU maintenance business.
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Service coordinator Clapham employer: JAM Recruitment Ltd
At JAM Recruitment Ltd, we pride ourselves on being an exceptional employer that values the growth and development of our team members. Located in Birmingham, we offer a dynamic work culture that fosters collaboration and innovation, alongside competitive salaries and hybrid working options. With a strong focus on career progression, our employees are empowered to take on leadership roles and make a meaningful impact in the field of personal injury law.
