At a Glance
- Tasks: Process service administration, manage invoices, and support customer queries.
- Company: Join a well-established and growing organisation with a supportive team.
- Benefits: Competitive salary, ongoing training, and opportunities for career progression.
- Other info: Collaborative environment with excellent benefits and career growth potential.
- Why this job: Be part of a dynamic team where no two days are the same.
- Qualifications: Experience in admin roles, strong customer service skills, and attention to detail.
The predicted salary is between 30000 - 32000 £ per year.
The Service Administrator role in Bradwell is a full time position (Monday to Friday, 8.30am-57pm) with a salary of £30,000-32,000.
You will join a supportive team focused on delivering excellent customer service and ensuring smooth operational processes.
- What you'll be doing
- Processing service administration, including raising invoices and credit notes across multiple customer sectors.
- Managing and resolving invoice queries efficiently and professionally.
- Uploading invoices and supporting documentation to customer portals.
- Producing customer and internal reports as required.
- Managing monthly key account invoicing and maintaining accurate customer asset lists.
- Handling incoming telephone calls from customers and colleagues, providing a professional and helpful service.
- Administering service contracts, including preparing quotations for new contracts and renewals.
- Following up on contract opportunities and equipment approaching the end of its warranty.
- Coordinating and managing planned maintenance visit schedules.
- Supporting the wider Service Administration team with day to day operational activities.
- Providing scheduling support during busy periods and holiday cover.
What we're looking for
- Previous experience in an administrative or service support role.
- A strong customer service focus with excellent written and verbal communication skills.
- Confidence in solving problems and finding practical solutions.
- The ability to manage multiple priorities while maintaining accuracy.
- Experience working in a KPI and SLA driven environment.
- The ability to work well under pressure and meet deadlines.
- Excellent organisational skills with strong attention to detail.
- A positive, team oriented approach.
- Strong Microsoft Office skills, particularly Excel.
- Experience using SAP and CRM systems is highly desirable.
- What you'll receive
- The opportunity to join a well established and growing organisation.
- A supportive and collaborative team environment.
- Ongoing training and development opportunities.
- A varied role where no two days are the same.
- Opportunities for career progression for the right candidate.
- Excellent benefits.
If you're an organised administrator with excellent customer service skills and enjoy working as part of a busy team, we'd love to hear from you. Please submit your CV.
Service Administrator employer: JAM Recruitment Ltd
At JAM Recruitment Ltd, we pride ourselves on being an exceptional employer that values the growth and development of our team members. Located in Birmingham, we offer a dynamic work culture that fosters collaboration and innovation, alongside competitive salaries and hybrid working options. With a strong focus on career progression, our employees are empowered to take on leadership roles and make a meaningful impact in the field of personal injury law.
StudySmarter Expert Advice🤫
We think this is how you could land Service Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at JAM Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like JAM Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to JAM Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at JAM Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at JAM Recruitment Ltd!
How to prepare for a job interview at JAM Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
