At a Glance
- Tasks: Provide second line technical support and troubleshoot hardware, software, and network issues.
- Company: Join a leading provider in the tech sector with a focus on growth and development.
- Benefits: Enjoy a competitive salary, health insurance, pension, and 25 days holiday plus bank holidays.
- Other info: Flexible working environment with family-friendly policies and free parking.
- Why this job: Gain valuable experience in a hybrid role with excellent training and career progression opportunities.
- Qualifications: Experience in service desk roles with knowledge of M365, Windows/MacOS, and Active Directory.
The predicted salary is between 35000 - 35000 £ per year.
Second Line Helpdesk Engineer
A Second Line Helpdesk Engineer position is available with ed Resourcing Ltd in Norfolk, offering a salary between £30,000 and £35,000 per annum on a full-time, hybrid working basis.
This hybrid role suits an individual seeking professional development with a growing organisation, offering a comprehensive benefits package.
We have an exciting opportunity with an established & still growing organisation who offer great training for a second line helpdesk engineer.
This company can offer an attractive hybrid working pattern and offer a great benefit package.
They are a leading provider within their specialised sector.
Responsibilities
- Provide second line technical support across a broad range of hardware, software, and network issues.
- Troubleshoot and resolve escalated incidents within agreed SLAs.
- Support users with operating systems (Windows, mac OS), Microsoft 365, etc.
- Administer Active Directory, network protocols (TCP/IP, DNS, DHCP), and remote access tools.
- Deliver a high standard of customer service.
- Manage and prioritise multiple open incidents effectively.
Requirements
- You should have experience working in a service desk/technical support role, where you have gained troubleshooting skills, and knowledge across M365, Windows/Mac OS, and Active Directory.
- You must be able to manage your workload and prioritise tasks.
Nice to haves
- Certifications e. g. Comp TIA A+, Microsoft MTA, or ITIL Foundation.
- Experience with Power Shell or similar.
- Experience with MDM solutions, like Intune.
- Knowledge of Connect Wise PSA/RMM or similar.
Benefits
- Package & Benefits
- Pension
- Health insurance
- Training plan & paid study time
- 25 days' holiday + Bank Holidays
- Family-friendly flexibility
- Excellent career progression opportunities
- Free parking
- #J-18808-Ljbffr
Second Line Helpdesk Engineer employer: JAM Recruitment Ltd
At JAM Recruitment Ltd, we pride ourselves on being an exceptional employer that values the growth and development of our team members. Located in Birmingham, we offer a dynamic work culture that fosters collaboration and innovation, alongside competitive salaries and hybrid working options. With a strong focus on career progression, our employees are empowered to take on leadership roles and make a meaningful impact in the field of personal injury law.
StudySmarter Expert Advice🤫
We think this is how you could land Second Line Helpdesk Engineer
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at JAM Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like JAM Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Second Line Helpdesk Engineer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to JAM Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at JAM Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at JAM Recruitment Ltd!
How to prepare for a job interview at JAM Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
