At a Glance
- Tasks: Be the go-to person for patients and healthcare professionals, handling enquiries and processing orders.
- Company: Join a dedicated Homecare team in Worsley, making a real difference in healthcare.
- Benefits: Enjoy a competitive salary, full training, and career progression opportunities.
- Other info: Work Monday to Friday, 8am to 4pm, in a role that values empathy and professionalism.
- Why this job: Make a tangible impact on patients' lives while working in a supportive environment.
- Qualifications: Must have three years of customer service experience and strong communication skills.
The predicted salary is between 32468 - 32468 £ per year.
The Patient Service Advisor based in Worsley will serve as the primary contact for patients, carers, clinicians, and healthcare professionals within a busy Homecare team.
This full-time role, offering £32,468 per annum, involves handling customer enquiries, processing orders, and resolving issues related to specialist healthcare equipment.
Candidates must possess a minimum of three years' experience and strong customer service skills.
Working Monday to Friday from 8am to 4pm, the position requires providing support to diverse stakeholders, managing queries efficiently, and ensuring accurate order processing.
This role is suited to individuals passionate about delivering exceptional service and making a tangible difference to people's lives.
Patient Service Advisor Worsley, Manchester Salary: £32,468 per annum Monday to Friday 8am to 4pm | (3 years min Experiance required)
Key Responsibilities
- Managing customer enquiries from patients, carers and healthcare professionals.
- Processing telephone and digital orders accurately and efficiently.
- Handling equipment-related queries and emergency support calls.
- Liaising with NHS personnel including GPs, Respiratory Nurses and other healthcare professionals.
- Providing clear and professional communication at all times.
- Maintaining accurate records across multiple systems.
- Working to service level agreements and performance targets.
- Delivering a high standard of customer care whilst handling sensitive situations.
Skills & Experience
- Previous experience within a customer service, contact centre or administration role.
- Excellent communication and interpersonal skills.
- Strong IT skills, including Microsoft Office.
- High attention to detail and accuracy.
- Ability to work under pressure and manage multiple priorities.
- Empathetic, professional and customer-focused approach.
- Experience using SAP, Salesforce or similar systems would be advantageous.
Benefits
- £32,468 annual salary.
- Monday to Friday working pattern.
- Full training provided.
- Career progression opportunities.
- Supportive team environment.
- Opportunity to make a real difference to patients' lives every day.
- #J-18808-Ljbffr
Patient Service Advisor in Salford employer: JAM Recruitment Ltd
At JAM Recruitment Ltd, we pride ourselves on being an exceptional employer that values the growth and development of our team members. Located in Birmingham, we offer a dynamic work culture that fosters collaboration and innovation, alongside competitive salaries and hybrid working options. With a strong focus on career progression, our employees are empowered to take on leadership roles and make a meaningful impact in the field of personal injury law.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Service Advisor in Salford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at JAM Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like JAM Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Patient Service Advisor in Salford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to JAM Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at JAM Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at JAM Recruitment Ltd!
How to prepare for a job interview at JAM Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
