At a Glance
- Tasks: Provide top-notch technical support and solve complex problems for international clients.
- Company: Join a successful tech company with a focus on customer service and innovation.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Dynamic role with potential for international travel and excellent career progression.
- Why this job: Make a real difference by enhancing customer experiences and working with diverse technologies.
- Qualifications: BSc in Computer Science or relevant experience in technical support.
The predicted salary is between 37500 - 37500 € per year.
We are seeking an intelligent, highly motivated Technical Support Engineer with excellent troubleshooting and communication skills to join our support team. The ideal candidate is a proficient problem solver, self-directed and passionate in providing exceptional customer service. This is a terrific opportunity to join a successful company, in a role supporting our international client base and offers exposure to a variety of different technologies.
RESPONSIBILITIES
- Logging and answering both technical and functional queries for international partners and customers
- Analysing and resolving application problems in complex, multi-tier customer deployments, often with no direct access to the affected system
- Participate in rota providing office cover from 8:00am to 10:30pm, Monday to Friday and out of hours on-call cover 24x7x365
- Identifying and reporting defects in our application code, and managing fixes through Development
- Documenting solutions to grow our knowledge base
- Making recommendations on areas of process improvement
- Suggesting and adopting ways to improve the overall customer experience
- Providing internal feedback on our products from a customer and technical perspective
KEY SKILLS AND EXPERIENCE
- BSc in Computer Science or equivalent relevant technical qualification, or professional work experience in a support function, ideally externally within a software company
- Experience of using case management tools
- Experience of using Virtual Machines
- Experience of multi-tier application support in a Microsoft environment, including: IIS, TCP/IP, MS SQL and MS SQL Server, Azure Active Directory/LDAP, COM/DCOM, PKI
- Exceptional analytical and troubleshooting skills
- Strong written and verbal communication skills
- Able to multi-task and prioritise effectively
- Experience of some of the following would be advantageous: Entra Certificate Authorities, Smartcards and Middleware, Firewalls, Scripting languages and/or Development, Mobile app support and technologies, Salesforce administration desirable
GENERAL REQUIREMENTS
- Must be customer facing and enjoy working with partners and customers
- You will possess strong communication skills
- Able to work effectively alone and with others within own and wider teams to achieve successful resolution of customer's issues in a timely manner
- Driven and pro-active, with a can-do attitude
- Self-motivated, working with a minimum of supervision
- Willing and able to undertake rare international travel, if required, in carrying out Support duties
- Eligible to obtain UK security clearance
The salary is £35,000 to £40,000 plus benefits and offers hybrid working of 2x days per week on-site in Rugby.
Technical Support Engineer in Rugby employer: JAM Recruitment Ltd
Join a dynamic and innovative company as a Technical Support Engineer, where you will be part of a supportive team dedicated to delivering exceptional customer service to our international clients. With a strong emphasis on employee growth, we offer opportunities for professional development and exposure to cutting-edge technologies, all within a collaborative work culture that values your contributions. Enjoy the flexibility of hybrid working in Rugby, alongside a competitive salary and comprehensive benefits package that make us an excellent employer.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer in Rugby
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common technical support scenarios. Think about how you'd troubleshoot issues with IIS or MS SQL, and be ready to share your thought process.
✨Tip Number 3
Show off your problem-solving skills during interviews. Use the STAR method (Situation, Task, Action, Result) to describe past experiences where you resolved complex issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Technical Support Engineer in Rugby
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights the skills and experiences that match the Technical Support Engineer role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your troubleshooting skills and customer service experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how you can contribute to our team. Be sure to mention any relevant technologies you’ve worked with, as we love seeing that enthusiasm for tech.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled complex issues in the past. We’re looking for those exceptional analytical skills, so share specific scenarios where you’ve successfully resolved technical problems or improved processes.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter family!
How to prepare for a job interview at JAM Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on the technologies mentioned in the job description, like IIS, MS SQL, and Azure. Be ready to discuss your experience with these tools and how you've used them to solve problems in the past.
✨Show Off Your Troubleshooting Skills
Prepare to share specific examples of complex issues you've resolved. Think about the steps you took, the tools you used, and how you communicated with customers during the process. This will demonstrate your analytical skills and customer service focus.
✨Practice Your Communication
Since this role is customer-facing, practice explaining technical concepts in simple terms. You might be asked to describe a technical problem to a non-technical person, so being clear and concise is key.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a difficult customer or troubleshooting a multi-tier application issue. Think through your approach and how you'd ensure a positive customer experience while resolving the problem.
