Customer Care Coordinator in Redditch

Based in Redditch, this full-time, permanent Customer Care Coordinator position offers a salary between £30,000 and £32,000, with Monday-to-Friday hours. The role is both office and site-based, acting as the primary contact for homeowners following their property handover. Working for a national housebuilder, your duties involve warmly welcoming new residents, scheduling necessary appointments, and coordinating with sub-contractors to ensure any reported defects or issues are resolved swiftly. You will manage a busy schedule, maintain accurate records, and deliver a professional service that upholds the company’s reputation. Strong organisational abilities and clear communication skills are essential for success in this client-facing role.

Customer Care Coordinator Location: Redditch (Office & Site Based)

Salary: Up to £32,000 per annum

Full Time, Monday to Friday

Pertemps are delighted to be recruiting on behalf of a leading UK housebuilder for a Customer Care Coordinator to join their busy Customer Care team in Redditch. This is a fantastic opportunity to join a well-established business that designs and builds high-quality new homes across the UK. As the first point of contact for homeowners after they move into their new property, you will play a key role in delivering an exceptional customer experience and ensuring any issues are resolved efficiently and professionally.

Key Responsibilities

• Contact new homeowners to congratulate them on their new home and introduce yourself as their dedicated Customer Care Coordinator.
• Act as the main point of contact for customers, responding to enquiries, maintenance requests and snagging issues.
• Coordinate repairs, ranging from minor defects to more complex maintenance concerns.
• Liaise closely with Site Managers, subcontractors and internal departments to ensure issues are resolved promptly.
• Build strong working relationships with site teams and homeowners to achieve positive outcomes.
• Visit developments when required to meet with homeowners and discuss any concerns in person.
• Keep customers informed throughout the repair process, providing regular updates.
• Maintain accurate records of customer interactions and outstanding works.
• Handle complaints professionally, demonstrating empathy, resilience and a solutions-focused approach.
• Ensure all customer queries are managed within agreed service levels.

About You

• Previous experience within a customer service, customer care or complaints handling role.
• Confident dealing with challenging conversations and managing customer expectations.
• Excellent communication and relationship-building skills.
• Highly organised with the ability to prioritise a busy workload.
• Resilient, calm under pressure and able to remain professional in difficult situations.
• Strong administrative and IT skills.
• Full UK driving licence and own transport, as occasional travel to developments will be required.

If you're passionate about delivering outstanding customer service and enjoy building relationships while solving problems, we'd love to hear from you.