At a Glance
- Tasks: Engage with customers, handle enquiries, and schedule appointments for the sales team.
- Company: Join a well-established and growing organisation in Redditch.
- Benefits: Earn a competitive salary with uncapped commission and enjoy 25 days annual leave.
- Other info: Enjoy ongoing training, a supportive environment, and excellent career growth opportunities.
- Why this job: Make a real impact by delivering exceptional customer service and building lasting relationships.
- Qualifications: Strong communication skills and previous experience in customer service or call centre roles.
The predicted salary is between 35000 - 40000 £ per year.
The Call Centre Representative position in Redditch, offered through Pertemps Redditch Commercial, is a full-time, permanent role paying a £25,000 basic salary with uncapped commission, bringing potential earnings to £35,000–£40,000.
Working 40 hours per week on site, you will handle inbound enquiries, engage prospective customers, and schedule appointments for the field sales team.
Strong communication skills and a professional, customer-first approach are essential.
Your efforts directly support business growth while ensuring every caller receives a consistently positive experience.
This role suits someone who thrives on varied daily interactions and takes pride in delivering reliable, courteous service.
Training and ongoing support are provided to help you succeed in meeting performance targets and building lasting customer relationships.
- Call
- Centre
- Representative
Hours: 40 hours per week Pertemps are recruiting on behalf of a well-established and growing organisation for a driven and customer-focused Call Centre Representative.
This is an excellent opportunity for someone with strong communication skills and a passion for delivering outstanding customer service.
Key Responsibilities
- Handle inbound customer enquiries in a professional and engaging manner.
- Contact prospective customers following marketing campaigns, website enquiries and existing lead sources.
- Qualify customer requirements and book appointments for the sales team.
- Build rapport with customers and identify their needs through effective questioning.
- Maintain accurate customer records and update CRM systems accordingly.
- Send relevant information and literature to customers when required.
- Achieve individual and team performance targets.
- Manage follow-up activity to maximise appointment conversion rates.
- Deliver exceptional customer service throughout every customer interaction.
Skills & Experience
- Previous experience in a call centre, telesales, customer service or appointment-setting role.
- Excellent verbal communication and listening skills.
- Confident handling customer objections and overcoming barriers to appointment booking.
- Strong organisational skills and attention to detail.
- Comfortable using CRM systems and other computer-based applications.
- Self-motivated with the ability to work independently and as part of a team.
- Target-driven with a positive and proactive approach.
- Professional telephone manner and strong relationship-building skills.
- Working Hours
- Primarily 9:00am to 5:30pm
- Two later shifts per week of 10:00am to 7:00pm
- One Saturday in every eight on a rota basis
- A weekday will be given in lieu when a Saturday is worked
Benefits
- £25,000 basic salary
- Uncapped commission structure with realistic OTE of £35,000 - £40,000
- 25 days annual leave plus bank holidays
- Additional annual leave awarded after 2 years' service, increasing up to a maximum of 30 days
- Birthday leave
- Company pension scheme
- Ongoing training and development opportunities
- Supportive and friendly working environment
If you're a confident communicator who enjoys speaking with customers and working towards achievable targets, we'd love to hear from you.
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Call Centre Representative in Redditch employer: JAM Recruitment Ltd
Pertemps Redditch Commercial is an exceptional employer, offering a supportive and friendly working environment for Call Centre Representatives in Redditch. With a competitive salary of £25,000 plus uncapped commission, employees have the opportunity to earn between £35,000 and £40,000 while enjoying 25 days of annual leave, additional leave after two years, and ongoing training to foster personal and professional growth. The company values strong communication skills and a customer-first approach, making it an ideal place for those who thrive on building lasting relationships and delivering outstanding service.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Representative in Redditch
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at JAM Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like JAM Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Call Centre Representative in Redditch
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to JAM Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at JAM Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at JAM Recruitment Ltd!
How to prepare for a job interview at JAM Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
