At a Glance
- Tasks: Deliver outstanding customer service and create memorable experiences for members and visitors.
- Company: Join a dynamic workspace in Reading with a friendly and supportive team.
- Benefits: Enjoy a competitive salary, excellent benefits, and career development opportunities.
- Other info: Work in a modern, vibrant environment with opportunities for growth.
- Why this job: Be the heart of our community, fostering connections and enhancing customer experiences.
- Qualifications: Experience in hospitality or customer service, with strong communication skills.
As a Community Host / Customer Experience Executive in Reading, you will be the primary contact for members and visitors, ensuring a welcoming and professional atmosphere within a flexible workspace. This full‑time position offers £27,000 per annum and involves delivering front‑of‑house service, supporting meetings and events, and fostering strong relationships. Your role is central to daily operations, requiring a customer‑focused approach and a talent for creating memorable interactions. Building connections and maintaining a positive environment are key responsibilities, making this an ideal role for someone dedicated to exceptional service and community engagement.
Location: Reading | Salary: £27,000 | Contract: Full time (40 hours)
We're looking for an enthusiastic and customer‑focused Community Host to join our dynamic workspace in Reading. If you have a passion for delivering exceptional customer service, creating memorable experiences, and building strong relationships, this could be the perfect opportunity for you.
What you'll be doing
- Deliver outstanding front‑of‑house customer service.
- Welcome members, guests, and visitors with professionalism and warmth.
- Support meetings, events, and networking activities.
- Build strong relationships within the business community.
- Manage meeting rooms and ensure facilities are presented to the highest standards.
- Support centre operations, administration, and occupancy growth.
- Identify opportunities to promote additional services and memberships.
What we're looking for
- Previous experience in hospitality, customer service, events, coworking, serviced offices, or reception environments.
- Excellent communication and interpersonal skills.
- A proactive and positive approach to problem‑solving.
- Strong organisational skills and attention to detail.
- Confident in using Microsoft Office and booking systems.
- A genuine passion for creating exceptional customer experiences.
What's on offer
- Excellent benefits package.
- Career development opportunities.
- Friendly and supportive team environment.
- Modern, vibrant workplace in Reading.
