At a Glance
- Tasks: Investigate and validate charges, process invoices, and collaborate with teams.
- Company: Join the UK's largest water and wastewater company, making a real impact.
- Benefits: Competitive salary, generous pension, health perks, and hybrid working.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of a team that supports communities and drives positive change.
- Qualifications: Problem-solving mindset, strong communication skills, and experience in customer service or administration.
The predicted salary is between 33380 - 33380 £ per year.
As a Charges Coordinator in Reading, you will manage charges from Highway Authorities for Thames Water.
Your role involves investigating each case to determine validity, processing invoices accurately within set timescales, and collaborating with internal teams and external partners.
You'll resolve queries to minimise unnecessary costs, liaise with organisations to ensure only legitimate payments are made, and identify trends to reduce future expenses.
Maintaining precise records is essential.
This full-time position offers a salary between £26,700 and £33,380, reflecting your skills and experience.
What you will be doing
- Investigating and validating charges received from Highway Authorities using a range of internal systems.
- Processing invoices accurately and within agreed timescales.
- Working with internal teams and contractors to resolve queries and minimise unnecessary costs.
- Liaising with external organisations to ensure only valid charges are paid.
- Identifying trends and areas where improvements can help reduce future costs.
- Maintaining accurate records while managing a busy workload across multiple systems.
- Base location and working pattern
Base location: Clearwater Court - hybrid working with a minimum of 1 day a week in the office.
Our office is located in Reading town centre, just a 2-minute walk from Reading train station.
Working pattern: Monday to Friday, 8:00 am to 4:00 pm (36 hours per week).
- What you should bring to the role
- A problem-solving mindset with the confidence to investigate and make informed decisions.
- Strong communication skills and the ability to think outside the box.
- A team-player approach, as this role can be fast-paced and pressurised, with colleagues supporting each other to deliver the best outcomes.
- Previous background in a customer service or administration role where accuracy and prioritisation were key, or experience working with invoices, charges or financial administration are desirable.
- Experience using Salesforce, SAP, Street Manager or GIS would be highly beneficial.
- Knowledge of streetworks or highways processes would be advantageous.
What’s in it for you?
This role will be paid from £26,700 up to £33,380 per annum, depending on skills and experience.
Performance-related pay plan directly linked to company performance measures and targets.
Generous Pension Scheme through AON.
Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.
Find out more about our benefits and perks (Please note different T&Cs apply if on secondment).
Who are we?
We're the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets.
We want to build a better future for all, helping our customers, communities, people, and the planet to thrive.
It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Learn more about our purpose and values.
Why choose us?
We're committed to being a great, diverse, and inclusive place to work.
We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process.
If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support.
When a crisis happens, we all rally around to support our customers.
As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador.
Full training will be given for what is undoubtedly an incredibly rewarding experience.
It's also a great opportunity to learn more about our business and meet colleagues.
Real purpose, real support, real opportunities.
Come and join the Thames Water family.
Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
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Charges Coordinator in Reading employer: JAM Recruitment Ltd
At JAM Recruitment Ltd, we pride ourselves on being an exceptional employer that values the growth and development of our team members. Located in Birmingham, we offer a dynamic work culture that fosters collaboration and innovation, alongside competitive salaries and hybrid working options. With a strong focus on career progression, our employees are empowered to take on leadership roles and make a meaningful impact in the field of personal injury law.
StudySmarter Expert Advice🤫
We think this is how you could land Charges Coordinator in Reading
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at JAM Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like JAM Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Charges Coordinator in Reading
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to JAM Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at JAM Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at JAM Recruitment Ltd!
How to prepare for a job interview at JAM Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
