Reactive Maintenance Co-Ordinator

Overview

The London Borough of Harrow is seeking a Reactive Maintenance Co‑Ordinator to join its Facilities Management team at Forward Drive, Harrow, HA3 8NT. This temporary role is paid at £18.22 per hour PAYE or £23.71 per hour umbrella. The role involves acting as the central contact for all reactive maintenance issues across the council’s estate.

Location

Forward Drive, Harrow, Middlesex, HA3 8NT, London Borough of Harrow.

Pay

£18.22 per hour PAYE or £23.71 per hour umbrella.

Responsibilities

• Log and manage reactive maintenance requests through the FM help‑desk system.
• Coordinate contractors and internal teams to ensure timely completion of works.
• Monitor job progress and follow up on outstanding tasks.
• Maintain accurate records within the CAFM system.
• Communicate with staff and stakeholders to provide updates and manage expectations.
• Escalate urgent or high‑risk issues where required.

Qualifications

• Strong organisational and multitasking skills.
• Experience in facilities coordination or maintenance administration.
• Excellent communication and customer service abilities.
• Confidence using FM systems or ticketing platforms.
• A proactive, solution‑focused approach to problem‑solving.
• Ability to manage contractors and maintain efficient workflows in a busy setting.